Switchio incident

Unplanned Outage of DKV Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on April 11, 2026 affecting DKV Fleet Card Management System, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 09:02 PM UTC
Resolved
Apr 11, 2026, 10:10 PM UTC
Duration
1h 7m
Detected by Pingoru
Apr 11, 2026, 09:02 PM UTC

Affected components

DKV Fleet Card Management System

Update timeline

  1. investigating Apr 11, 2026, 09:02 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-903555

  2. investigating Apr 11, 2026, 09:47 PM UTC

    Dear all, our systems report unavaiability of processor DKV, we are currently waiting for the response of the processor.

  3. investigating Apr 11, 2026, 10:10 PM UTC

    Dear all, problem is resolved, but processor haven't respond yet.

  4. resolved Apr 11, 2026, 10:10 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.