Switchio experienced a critical incident on June 23, 2026 affecting OTP Acquiring Host, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Jun 23, 2026, 08:32 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-929692
- monitoring Jun 23, 2026, 08:44 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jun 23, 2026, 08:45 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jun 23, 2026, 08:49 PM UTC
The outage was caused by Monet+ application updates. The outage was from 22:32 to 22:39.