Switchio experienced a critical incident on June 16, 2026 affecting Elavon Acquiring Host, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Elavon Acquiring Host
Update timeline
- investigating Jun 16, 2026, 06:52 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-926131
- monitoring Jun 16, 2026, 06:59 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Jun 16, 2026, 07:06 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 20:52 to 20:57.
- resolved Jun 16, 2026, 07:06 PM UTC
We are pleased to confirm that the system outage was fully mitigated.