Switchio experienced a critical incident on June 2, 2026 affecting OTP Acquiring Host, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 01:12 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-921761
- monitoring Jun 02, 2026, 01:29 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Jun 02, 2026, 01:38 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Jun 02, 2026, 01:38 AM UTC
Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 03:12 and 03:27 CET.