Switchio experienced a critical incident on May 25, 2026 affecting OTP Acquiring Host, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating May 25, 2026, 08:07 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-919079
- monitoring May 25, 2026, 08:22 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved May 25, 2026, 08:24 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem May 25, 2026, 08:26 PM UTC
Planned maintenance on Monet+ side. There were short term unavailability from 22:04 to 22:10.