Switchio incident

Unplanned Outage of ANZ Worldline Acquiring Host

Switchio experienced a critical incident on May 18, 2026 affecting ANZ Worldline Acquiring Host, lasting 20m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 12:52 PM UTC
Resolved: May 18, 2026, 01:13 PM UTC
Duration: 20m
Detected by Pingoru: May 18, 2026, 12:52 PM UTC

Affected components

ANZ Worldline Acquiring Host

Update timeline

investigating May 18, 2026, 12:52 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-916556
monitoring May 18, 2026, 01:06 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
postmortem May 18, 2026, 01:13 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 14:52 to 14:57.
resolved May 18, 2026, 01:13 PM UTC

We are pleased to confirm that the system outage was fully mitigated.