Switchio incident
Unplanned Outage of CSOB Czech Republic Acquiring Host
Switchio experienced a critical incident on May 16, 2026 affecting CSOB Czech Republic Acquiring Host, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2026, 11:22 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-915222
- investigating May 16, 2026, 11:38 PM UTC
There is planned maintenance on the ČSOB side. The planned maintenance window is from 01:15 to 02:15.
- monitoring May 16, 2026, 11:58 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem May 17, 2026, 12:00 AM UTC
Planned maintenance on the ČSOB side has been completed. The maintenance window was from 01:20 to 01:55.
- resolved May 17, 2026, 12:00 AM UTC
We are pleased to confirm that the system outage was fully mitigated.