Switchio incident

Unplanned Outage of Slovenská sporitelňa Card Management System

Switchio experienced a critical incident on May 14, 2026 affecting Slovenská sporitelňa Card Management System, lasting 54m. The incident has been resolved; the full update timeline is below.

Started: May 14, 2026, 08:37 PM UTC
Resolved: May 14, 2026, 09:31 PM UTC
Duration: 54m
Detected by Pingoru: May 14, 2026, 08:37 PM UTC

Affected components

Slovenská sporitelňa Card Management System

Update timeline

investigating May 14, 2026, 08:37 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-914422
investigating May 14, 2026, 08:42 PM UTC

Dear all, There is ongoing planned maintenance on the side of POWERZAC.
monitoring May 14, 2026, 09:14 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
postmortem May 14, 2026, 09:20 PM UTC

Dear all, planned mintenance on the side of POWERZAC is finished.
resolved May 14, 2026, 09:31 PM UTC

We are pleased to confirm that the system outage was fully mitigated.