Switchio incident

Unplanned Outage of DINIT Processing Centre

Switchio experienced a critical incident on May 13, 2026 affecting DINIT Processing Centre, lasting 45m. The incident has been resolved; the full update timeline is below.

Started: May 13, 2026, 08:32 PM UTC
Resolved: May 13, 2026, 09:18 PM UTC
Duration: 45m
Detected by Pingoru: May 13, 2026, 08:32 PM UTC

Affected components

DINIT Processing Centre

Update timeline

investigating May 13, 2026, 08:32 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-914016
monitoring May 13, 2026, 09:15 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
postmortem May 13, 2026, 09:18 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 22:32 to 22:37.
resolved May 13, 2026, 09:18 PM UTC

We are pleased to confirm that the system outage was fully mitigated.