Switchio incident

Unplanned Outage of UTA Fleet Card Management System

Switchio experienced a critical incident on May 12, 2026 affecting UTA Fleet Card Management System, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: May 12, 2026, 10:52 PM UTC
Resolved: May 12, 2026, 11:11 PM UTC
Duration: 18m
Detected by Pingoru: May 12, 2026, 10:52 PM UTC

Affected components

UTA Fleet Card Management System

Update timeline

investigating May 12, 2026, 10:52 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-913703
monitoring May 12, 2026, 11:01 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved May 12, 2026, 11:11 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem May 12, 2026, 11:34 PM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 00:40 to 00:45.