Switchio incident

Unplanned Outage of DKV Fleet Card Management System

Critical Resolved View vendor source →

Switchio experienced a critical incident on May 5, 2026 affecting DKV Fleet Card Management System, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 10:22 AM UTC
Resolved
May 05, 2026, 11:13 AM UTC
Duration
51m
Detected by Pingoru
May 05, 2026, 10:22 AM UTC

Affected components

DKV Fleet Card Management System

Update timeline

  1. investigating May 05, 2026, 10:22 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-911190

  2. monitoring May 05, 2026, 10:51 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved May 05, 2026, 11:13 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem May 05, 2026, 11:17 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 12:22 to 12:27.