SurveyMonkey experienced a major incident on October 20, 2025 affecting SurveyMonkey, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:52 PM UTC
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).
- monitoring Oct 20, 2025, 04:16 PM UTC
Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).
- resolved Oct 20, 2025, 07:33 PM UTC
This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.