SurePrep incident
CoCounsel Tax, Audit & Accounting intermittent slowness/errors
SurePrep experienced a minor incident on July 1, 2026 affecting Core - Tax, Audit & Accounting and Ready to Advise and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Core - Tax, Audit & AccountingReady to AdviseReady to Review
Update timeline
- investigating Jul 01, 2026, 04:08 PM UTC
CoCounsel Tax, Audit & Accounting Development teams have identified intermittent errors and slowness when accessing or using CoCounsel. There is not a current ETA for a resolution however CoCounsel Development teams are currently working to resolve these intermittent issues.
- resolved Jul 01, 2026, 05:31 PM UTC
CoCounsel Development teams were able to resolve the slowness and/or errors that were intermittently occurring in CoCounsel. If issues persist, please contact Support for additional troubleshooting. Thank you for your patience.