Suralink experienced a minor incident on January 23, 2026 affecting Suralink Web Application, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 08:02 PM UTC
We are investigating an issue with the Suralink web application in the US region where firm users are unable to search on the Clients page. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Jan 23, 2026, 08:06 PM UTC
We have identified the cause of the issue that is preventing users from searching on the Clients page, and our engineering team is working on remediation. We will provide an update when we have more information.
- monitoring Jan 23, 2026, 08:21 PM UTC
A fix for the issue that was impacting the search functionality on the Clients page has been implemented, and we are monitoring to ensure full resolution.
- resolved Jan 23, 2026, 08:37 PM UTC
This incident has been resolved, and searching on the Clients page is working as expected.