SuperOffice Outage History

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SuperOffice had 18 outages in the last 2 years totaling 205h 25m of downtime — averaging 0.7 incidents per month.

There were 18 SuperOffice outages since September 27, 2024 totaling 205h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.superoffice.com

Minor July 24, 2026

Delayed email delivery (Mailgun → Service)

Detected by Pingoru
Jul 24, 2026, 12:09 PM UTC
Resolved
Jul 24, 2026, 01:50 PM UTC
Duration
1h 41m
Affected: mailgun Inbound email processing
Timeline · 4 updates
  1. investigating Jul 24, 2026, 12:09 PM UTC

    We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.

  2. identified Jul 24, 2026, 12:50 PM UTC

    Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.

  3. monitoring Jul 24, 2026, 01:20 PM UTC

    A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.

  4. resolved Jul 24, 2026, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 22, 2026

Service unavailable

Detected by Pingoru
Jul 22, 2026, 08:42 AM UTC
Resolved
Jul 22, 2026, 09:41 AM UTC
Duration
58m
Affected: Login services
Timeline · 4 updates
  1. investigating Jul 22, 2026, 08:42 AM UTC

    We are currently investigating availability issues with the SuperOffice CRM Cloud.

  2. identified Jul 22, 2026, 09:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 22, 2026, 09:41 AM UTC

    This incident has been resolved.

  4. postmortem Jul 24, 2026, 10:58 AM UTC

    On Wednesday 22 July 2026, between 10:25 and 11:31 CEST, SuperOffice CRM Online was unavailable for many customers: it was not possible to log in, and customers hosted on our old cloud platform could not reach the service at all. Users who were already logged in on our new cloud platform could continue working. The cause was an error made during routine cleanup at our old cloud platform's hosting provider: the DNS \(internet name resolution\) entries for SuperOffice's services on that platform were deleted by mistake, after being incorrectly assessed as no longer in use. The entries were restored within about 30 minutes of the cause being identified, and service recovered progressively as DNS caches refreshed - for most customers within the hour, for some up to an hour longer depending on their internet provider. No data was lost, no data was at risk, no personal data was affected, and the incident was not related to any SuperOffice software change

Read the full incident report →

Notice April 14, 2026

Network disruption

Detected by Pingoru
Apr 14, 2026, 02:28 PM UTC
Resolved
Apr 13, 2026, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 14, 2026, 02:28 PM UTC

    Network disruption that was causing intermittent availability issues with the SuperOffice CRM Cloud for some customers

Read the full incident report →

Minor March 9, 2026

A diminished system performance has been detected

Detected by Pingoru
Mar 09, 2026, 09:20 AM UTC
Resolved
Mar 09, 2026, 11:49 AM UTC
Duration
2h 29m
Affected: Login servicesSales & Marketing ClientService Client
Timeline · 2 updates
  1. investigating Mar 09, 2026, 09:20 AM UTC

    We are currently investigating the incident that resulted in a diminished system performance.

  2. resolved Mar 09, 2026, 11:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

CRM Script Customer Experience Issues Identified

Detected by Pingoru
Feb 20, 2026, 11:31 AM UTC
Resolved
Feb 20, 2026, 06:39 PM UTC
Duration
7h 7m
Affected: Service Client
Timeline · 3 updates
  1. investigating Feb 20, 2026, 11:31 AM UTC

    We’ve identified a handful of customer‑experience issues related to CRM scripts. Investigation is in progress.

  2. identified Feb 20, 2026, 11:52 AM UTC

    The issue has been identified and a fix is scheduled to roll out later today.

  3. resolved Feb 20, 2026, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 24, 2026

Temporary Login Issue

Detected by Pingoru
Jan 24, 2026, 10:33 AM UTC
Resolved
Jan 24, 2026, 01:56 PM UTC
Duration
3h 23m
Affected: Login services
Timeline · 2 updates
  1. investigating Jan 24, 2026, 10:33 AM UTC

    Login via online.superoffice.com is temporarily unavailable. Please use id.superoffice.com to login.

  2. resolved Jan 24, 2026, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2025

Email Delivery Issues via Mailgun

Detected by Pingoru
Nov 13, 2025, 03:52 PM UTC
Resolved
Nov 13, 2025, 06:06 PM UTC
Duration
2h 13m
Affected: mailgun Inbound email processing
Timeline · 3 updates
  1. investigating Nov 13, 2025, 03:52 PM UTC

    We are currently investigating an issue that may prevent some emails from being delivered to inboxes via Mailgun. Our provider is aware of the problem and is working to identify the cause

  2. monitoring Nov 13, 2025, 04:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2025, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2025

Degredation of sending and receiving e-mails.

Detected by Pingoru
Oct 22, 2025, 11:27 AM UTC
Resolved
Oct 22, 2025, 05:03 PM UTC
Duration
5h 36m
Affected: mailgun Outbound Deliverymailgun Inbound email processing
Timeline · 4 updates
  1. investigating Oct 22, 2025, 11:27 AM UTC

    We're currently investigating a degradation of our mail service.

  2. investigating Oct 22, 2025, 12:26 PM UTC

    We are continuing to investigate the issue

  3. identified Oct 22, 2025, 12:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Oct 22, 2025, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2025

Login problem for some users

Detected by Pingoru
Sep 03, 2025, 08:39 AM UTC
Resolved
Sep 04, 2025, 08:16 AM UTC
Duration
23h 36m
Affected: Login services
Timeline · 6 updates
  1. investigating Sep 03, 2025, 08:39 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 03, 2025, 08:40 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 03, 2025, 09:25 AM UTC

    We’ve identified the cause of the login issue affecting a small number of users. These users experience a problem where the login page appears to be stuck loading. A workaround has been found and is being implemented for affected users when our monitors detect it or by contacting support. A permanent fix will be rolled out during the evening.

  4. monitoring Sep 03, 2025, 03:07 PM UTC

    Workaround has been implemented. A permanent fix will be rolled out tonight.

  5. monitoring Sep 03, 2025, 09:33 PM UTC

    A fix has been implemented tonight. Login services are back to normal for all affected users.

  6. resolved Sep 04, 2025, 08:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2025

Login Performance Degradation

Detected by Pingoru
Aug 27, 2025, 07:42 AM UTC
Resolved
Aug 27, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 27, 2025, 07:42 AM UTC

    Between 08:26–08:40 CET, users experienced degraded performance during login. Service began to recover at 08:36 CET and was fully back to normal by 08:40 CET. We apologize for the inconvenience caused.

Read the full incident report →

Minor August 25, 2025

Periodic performance degradation

Detected by Pingoru
Aug 25, 2025, 08:29 AM UTC
Resolved
Aug 26, 2025, 07:38 AM UTC
Duration
23h 8m
Affected: Login servicesSales & Marketing ClientService ClientAPI and Apps
Timeline · 3 updates
  1. identified Aug 25, 2025, 08:29 AM UTC

    We’ve identified a bottleneck in a network component within the datacenter that is causing periodic performance issues. A fix is scheduled for 22:00 tonight, which may result in up to 15 minutes of downtime. We apologize for the inconvenience and appreciate you're understanding as we work to improve system performance.

  2. monitoring Aug 25, 2025, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2025, 07:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 5, 2025

Login Issues

Detected by Pingoru
Jul 05, 2025, 05:38 AM UTC
Resolved
Jul 05, 2025, 07:11 AM UTC
Duration
1h 32m
Affected: Login servicesAPI and Apps
Timeline · 6 updates
  1. investigating Jul 05, 2025, 05:38 AM UTC

    We're currently experiencing issues with user logins. Our team is actively investigating and working to resolve the problem as quickly as possible. We’ll share updates as soon as we have more information.

  2. identified Jul 05, 2025, 05:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 05, 2025, 05:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 05, 2025, 06:23 AM UTC

    To implement an additional fix, we will need to take the system offline temporarily. This will cause some downtime. We’re working to minimize the impact and will update once everything is back online

  5. monitoring Jul 05, 2025, 06:41 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 05, 2025, 07:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2025

Mail delivery issues in SuperOffice Cloud

Detected by Pingoru
Mar 17, 2025, 10:12 AM UTC
Resolved
Mar 17, 2025, 05:11 PM UTC
Duration
6h 59m
Affected: mailgun Outbound Deliverymailgun Inbound email processing
Timeline · 5 updates
  1. investigating Mar 17, 2025, 09:32 AM UTC

    We are currently experiencing mail delivery issues in our solution, we are investigating the issue

  2. investigating Mar 17, 2025, 10:12 AM UTC

    Our mail provider is still investigating the ongoing issue, : (https://status.mailgun.com)

  3. identified Mar 17, 2025, 11:59 AM UTC

    The issue has been identified and a fix is being implemented. (https://status.mailgun.com)

  4. monitoring Mar 17, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2025

DNS issues from parts of Sweden. Availability affected for some users.

Detected by Pingoru
Mar 05, 2025, 01:04 PM UTC
Resolved
Mar 06, 2025, 11:18 AM UTC
Duration
22h 13m
Affected: Support PortalLogin servicesSales & Marketing ClientService ClientWebToolsAPI and Apps
Timeline · 4 updates
  1. investigating Mar 05, 2025, 09:51 AM UTC

    We are currently investigating this issue.

  2. identified Mar 05, 2025, 09:58 AM UTC

    We are actively working with ISPs to resolve the current issues We also encourage our customers to contact their ISPs, as this appears to be an ISP-specific issue. Our investigation shows that superoffice.com domains can be resolved using Google or Cloudflare DNS resolvers, such as 1.1.1.1 and 8.8.8.8.

  3. monitoring Mar 05, 2025, 01:04 PM UTC

    Several ISPs are keeping this issue open, but many users have found a workaround to access SuperOffice websites. We will continue monitoring the situation and will provide updates as they become available.

  4. resolved Mar 06, 2025, 11:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2025

Elevated API Errors

Detected by Pingoru
Feb 20, 2025, 10:29 AM UTC
Resolved
Feb 20, 2025, 03:34 PM UTC
Duration
5h 5m
Timeline · 6 updates
  1. investigating Feb 20, 2025, 10:29 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Feb 20, 2025, 10:48 AM UTC

    There is currently an incident in Azure affecting document storage. We are actively monitoring the situation and will provide updates as more information becomes available.

  3. identified Feb 20, 2025, 11:08 AM UTC

    The ongoing Azure incident is impacting the storage of documents and attachments, the retrieval of existing documents and attachments, and the sending of emails from the service for some customers. We are actively monitoring the situation and will provide updates as soon as more information becomes available.

  4. monitoring Feb 20, 2025, 12:25 PM UTC

    Our monitoring indicates that the situation is gradually normalizing. However, Microsoft has not yet updated their status. We will continue to closely monitor the situation and provide further updates as needed.

  5. monitoring Feb 20, 2025, 02:35 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 20, 2025, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 14, 2025

Problem with login

Detected by Pingoru
Feb 14, 2025, 07:13 AM UTC
Resolved
Feb 14, 2025, 08:14 AM UTC
Duration
1h
Affected: Login services
Timeline · 3 updates
  1. investigating Feb 14, 2025, 07:13 AM UTC

    Currently, we are in the process of investigating login issues. Should you encounter this problem, we kindly ask you to reach out to our support team for assistance.

  2. monitoring Feb 14, 2025, 07:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 14, 2025, 08:14 AM UTC

    The incident has been resolved. We will continue monitoring the solution and provide a postmortem at a later stage.

Read the full incident report →

Major October 1, 2024

Disruption in Webtools connectivity

Detected by Pingoru
Oct 01, 2024, 10:44 AM UTC
Resolved
Oct 01, 2024, 01:01 PM UTC
Duration
2h 17m
Affected: WebTools
Timeline · 4 updates
  1. investigating Oct 01, 2024, 10:44 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 01, 2024, 11:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2024, 01:01 PM UTC

    This incident has been resolved.

  4. postmortem Oct 02, 2024, 09:19 AM UTC

    ### **Root Cause:** Upon reviewing the logs and analyzing system behavior, it was determined that the underlying cause of this incident was identical to the issue experienced last Friday the 27th of September Link: [https://status.superoffice.com/incidents/w8hwbhkvm44l](https://status.superoffice.com/incidents/w8hwbhkvm44l) ### **Permanent Fix and Preventive Measures:** To ensure that this issue does not reoccur, a new version of the application has been released.

Read the full incident report →