SuperOffice experienced a major incident on November 13, 2025 affecting mailgun Inbound email processing, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
mailgun Inbound email processing
Update timeline
- investigating Nov 13, 2025, 03:52 PM UTC
We are currently investigating an issue that may prevent some emails from being delivered to inboxes via Mailgun. Our provider is aware of the problem and is working to identify the cause
- monitoring Nov 13, 2025, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 06:06 PM UTC
This incident has been resolved.