SuperOffice experienced a minor incident on July 24, 2026 affecting mailgun Inbound email processing, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 12:09 PM UTC
We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.
- identified Jul 24, 2026, 12:50 PM UTC
Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.
- monitoring Jul 24, 2026, 01:20 PM UTC
A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.
- resolved Jul 24, 2026, 01:50 PM UTC
This incident has been resolved.