SuperOffice incident

CRM Script Customer Experience Issues Identified

Minor Resolved View vendor source →

SuperOffice experienced a minor incident on February 20, 2026 affecting Service Client, lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 11:31 AM UTC
Resolved
Feb 20, 2026, 06:39 PM UTC
Duration
7h 7m
Detected by Pingoru
Feb 20, 2026, 11:31 AM UTC

Affected components

Service Client

Update timeline

  1. investigating Feb 20, 2026, 11:31 AM UTC

    We’ve identified a handful of customer‑experience issues related to CRM scripts. Investigation is in progress.

  2. identified Feb 20, 2026, 11:52 AM UTC

    The issue has been identified and a fix is scheduled to roll out later today.

  3. resolved Feb 20, 2026, 06:39 PM UTC

    This incident has been resolved.