Network disruption
Timeline · 1 update
- resolved Apr 14, 2026, 02:28 PM UTC
Network disruption that was causing intermittent availability issues with the SuperOffice CRM Cloud for some customers
SuperOffice Outage History
SuperOffice is up right nowSuperOffice had 15 outages in the last 2 years totaling 106h 45m of downtime — averaging 0.6 incidents per month.
There were 15 SuperOffice outages since June 13, 2024 totaling 106h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
A diminished system performance has been detected
Affected: Login servicesSales & Marketing ClientService Client
Timeline · 2 updates
- investigating Mar 09, 2026, 09:20 AM UTC
We are currently investigating the incident that resulted in a diminished system performance.
- resolved Mar 09, 2026, 11:49 AM UTC
This incident has been resolved.
CRM Script Customer Experience Issues Identified
Affected: Service Client
Timeline · 3 updates
- investigating Feb 20, 2026, 11:31 AM UTC
We’ve identified a handful of customer‑experience issues related to CRM scripts. Investigation is in progress.
- identified Feb 20, 2026, 11:52 AM UTC
The issue has been identified and a fix is scheduled to roll out later today.
- resolved Feb 20, 2026, 06:39 PM UTC
This incident has been resolved.
Temporary Login Issue
Affected: Login services
Timeline · 2 updates
- investigating Jan 24, 2026, 10:33 AM UTC
Login via online.superoffice.com is temporarily unavailable. Please use id.superoffice.com to login.
- resolved Jan 24, 2026, 01:56 PM UTC
This incident has been resolved.
Email Delivery Issues via Mailgun
Affected: mailgun Inbound email processing
Timeline · 3 updates
- investigating Nov 13, 2025, 03:52 PM UTC
We are currently investigating an issue that may prevent some emails from being delivered to inboxes via Mailgun. Our provider is aware of the problem and is working to identify the cause
- monitoring Nov 13, 2025, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 06:06 PM UTC
This incident has been resolved.
Degredation of sending and receiving e-mails.
Affected: mailgun Outbound Deliverymailgun Inbound email processing
Timeline · 4 updates
- investigating Oct 22, 2025, 11:27 AM UTC
We're currently investigating a degradation of our mail service.
- investigating Oct 22, 2025, 12:26 PM UTC
We are continuing to investigate the issue
- identified Oct 22, 2025, 12:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 22, 2025, 05:03 PM UTC
This incident has been resolved.
Login problem for some users
Affected: Login services
Timeline · 6 updates
- investigating Sep 03, 2025, 08:39 AM UTC
We are currently investigating this issue.
- investigating Sep 03, 2025, 08:40 AM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2025, 09:25 AM UTC
We’ve identified the cause of the login issue affecting a small number of users. These users experience a problem where the login page appears to be stuck loading. A workaround has been found and is being implemented for affected users when our monitors detect it or by contacting support. A permanent fix will be rolled out during the evening.
- monitoring Sep 03, 2025, 03:07 PM UTC
Workaround has been implemented. A permanent fix will be rolled out tonight.
- monitoring Sep 03, 2025, 09:33 PM UTC
A fix has been implemented tonight. Login services are back to normal for all affected users.
- resolved Sep 04, 2025, 08:16 AM UTC
This incident has been resolved.
Login Performance Degradation
Timeline · 1 update
- resolved Aug 27, 2025, 07:42 AM UTC
Between 08:26–08:40 CET, users experienced degraded performance during login. Service began to recover at 08:36 CET and was fully back to normal by 08:40 CET. We apologize for the inconvenience caused.
Periodic performance degradation
Affected: Login servicesSales & Marketing ClientService ClientAPI and Apps
Timeline · 3 updates
- identified Aug 25, 2025, 08:29 AM UTC
We’ve identified a bottleneck in a network component within the datacenter that is causing periodic performance issues. A fix is scheduled for 22:00 tonight, which may result in up to 15 minutes of downtime. We apologize for the inconvenience and appreciate you're understanding as we work to improve system performance.
- monitoring Aug 25, 2025, 08:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 07:38 AM UTC
This incident has been resolved.
Login Issues
Affected: Login servicesAPI and Apps
Timeline · 6 updates
- investigating Jul 05, 2025, 05:38 AM UTC
We're currently experiencing issues with user logins. Our team is actively investigating and working to resolve the problem as quickly as possible. We’ll share updates as soon as we have more information.
- identified Jul 05, 2025, 05:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 05, 2025, 05:56 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 05, 2025, 06:23 AM UTC
To implement an additional fix, we will need to take the system offline temporarily. This will cause some downtime. We’re working to minimize the impact and will update once everything is back online
- monitoring Jul 05, 2025, 06:41 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 05, 2025, 07:11 AM UTC
This incident has been resolved.
Mail delivery issues in SuperOffice Cloud
Affected: mailgun Outbound Deliverymailgun Inbound email processing
Timeline · 5 updates
- investigating Mar 17, 2025, 09:32 AM UTC
We are currently experiencing mail delivery issues in our solution, we are investigating the issue
- investigating Mar 17, 2025, 10:12 AM UTC
Our mail provider is still investigating the ongoing issue, : (https://status.mailgun.com)
- identified Mar 17, 2025, 11:59 AM UTC
The issue has been identified and a fix is being implemented. (https://status.mailgun.com)
- monitoring Mar 17, 2025, 03:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2025, 05:11 PM UTC
This incident has been resolved.
DNS issues from parts of Sweden. Availability affected for some users.
Affected: Support PortalLogin servicesSales & Marketing ClientService ClientWebToolsAPI and Apps
Timeline · 4 updates
- investigating Mar 05, 2025, 09:51 AM UTC
We are currently investigating this issue.
- identified Mar 05, 2025, 09:58 AM UTC
We are actively working with ISPs to resolve the current issues We also encourage our customers to contact their ISPs, as this appears to be an ISP-specific issue. Our investigation shows that superoffice.com domains can be resolved using Google or Cloudflare DNS resolvers, such as 1.1.1.1 and 8.8.8.8.
- monitoring Mar 05, 2025, 01:04 PM UTC
Several ISPs are keeping this issue open, but many users have found a workaround to access SuperOffice websites. We will continue monitoring the situation and will provide updates as they become available.
- resolved Mar 06, 2025, 11:18 AM UTC
This incident has been resolved.
Elevated API Errors
Timeline · 6 updates
- investigating Feb 20, 2025, 10:29 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating Feb 20, 2025, 10:48 AM UTC
There is currently an incident in Azure affecting document storage. We are actively monitoring the situation and will provide updates as more information becomes available.
- identified Feb 20, 2025, 11:08 AM UTC
The ongoing Azure incident is impacting the storage of documents and attachments, the retrieval of existing documents and attachments, and the sending of emails from the service for some customers. We are actively monitoring the situation and will provide updates as soon as more information becomes available.
- monitoring Feb 20, 2025, 12:25 PM UTC
Our monitoring indicates that the situation is gradually normalizing. However, Microsoft has not yet updated their status. We will continue to closely monitor the situation and provide further updates as needed.
- monitoring Feb 20, 2025, 02:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 20, 2025, 03:34 PM UTC
This incident has been resolved.
Problem with login
Affected: Login services
Timeline · 3 updates
- investigating Feb 14, 2025, 07:13 AM UTC
Currently, we are in the process of investigating login issues. Should you encounter this problem, we kindly ask you to reach out to our support team for assistance.
- monitoring Feb 14, 2025, 07:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 14, 2025, 08:14 AM UTC
The incident has been resolved. We will continue monitoring the solution and provide a postmortem at a later stage.
Disruption in Webtools connectivity
Affected: WebTools
Timeline · 4 updates
- investigating Oct 01, 2024, 10:44 AM UTC
We are currently investigating this issue.
- monitoring Oct 01, 2024, 11:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2024, 01:01 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2024, 09:19 AM UTC
### **Root Cause:** Upon reviewing the logs and analyzing system behavior, it was determined that the underlying cause of this incident was identical to the issue experienced last Friday the 27th of September Link: [https://status.superoffice.com/incidents/w8hwbhkvm44l](https://status.superoffice.com/incidents/w8hwbhkvm44l) ### **Permanent Fix and Preventive Measures:** To ensure that this issue does not reoccur, a new version of the application has been released.