SuperOffice experienced a critical incident on July 5, 2025 affecting Login services and API and Apps, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2025, 05:38 AM UTC
We're currently experiencing issues with user logins. Our team is actively investigating and working to resolve the problem as quickly as possible. We’ll share updates as soon as we have more information.
- identified Jul 05, 2025, 05:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 05, 2025, 05:56 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 05, 2025, 06:23 AM UTC
To implement an additional fix, we will need to take the system offline temporarily. This will cause some downtime. We’re working to minimize the impact and will update once everything is back online
- monitoring Jul 05, 2025, 06:41 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 05, 2025, 07:11 AM UTC
This incident has been resolved.