SuperOffice had 13 outages in the last 2 years totaling 133h 17m of downtime — averaging 0.5 incidents per month.
There were 13 SuperOffice outages since October 22, 2025 totaling 133h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the incident that is resulting in a diminished system performance for some of our customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting logins to SuperOffice. Some customers may experience difficulties logging in to SuperOffice. Our team is actively investigating and we will share an update as soon as we have more information. We apologize for the inconvenience this may be causing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting logins to SuperOffice. Some customers may experience difficulties logging in to SuperOffice. Our team is actively investigating and we will share an update as soon as we have more information. We apologise for the inconvenience this may be causing.
A fix has been deployed for the issue affecting the login services and we are monitoring to confirm everything is back to normal. If you are still experiencing issues, please contact our support team and we will help you directly. Thank you for your patience.
This incident has been resolved.
Microsoft has confirmed that their Microsoft 365 service degradation has been resolved. However, we have continued to receive reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web, including new reports this morning. Our investigation now points to a brief, intermittent issue on SuperOffice's own infrastructure serving the add-in, rather than the previously suspected Microsoft service degradation. The issue appears to have resolved itself for affected users, but we are continuing to investigate the exact root cause. If you are still experiencing a loading screen, closing and reopening the SuperOffice for Outlook add-in should resolve it as a temporary workaround. We will provide a further update once we have confirmed the root cause.
We have identified the cause of SuperOffice for Outlook remaining in a loading state and have taken corrective action. The service has been stable for the past hour and we are continuing to monitor closely. We will provide a further update once we are confident the issue is fully resolved, or if the situation changes.
We have seen no new occurrences of SuperOffice for Outlook remaining in a loading state since corrective action was taken, and feedback received from customers has been positive. Based on this, we consider this incident resolved. If you are still experiencing this issue, please contact SuperOffice Support so we can assist you directly.
We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.
Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.
A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.
This incident has been resolved.
We are currently investigating availability issues with the SuperOffice CRM Cloud.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
On Wednesday 22 July 2026, between 10:25 and 11:31 CEST, SuperOffice CRM Online was unavailable for many customers: it was not possible to log in, and customers hosted on our old cloud platform could not reach the service at all. Users who were already logged in on our new cloud platform could continue working. The cause was an error made during routine cleanup at our old cloud platform's hosting provider: the DNS \(internet name resolution\) entries for SuperOffice's services on that platform were deleted by mistake, after being incorrectly assessed as no longer in use. The entries were restored within about 30 minutes of the cause being identified, and service recovered progressively as DNS caches refreshed - for most customers within the hour, for some up to an hour longer depending on their internet provider. No data was lost, no data was at risk, no personal data was affected, and the incident was not related to any SuperOffice software change
Network disruption that was causing intermittent availability issues with the SuperOffice CRM Cloud for some customers
We’ve identified a handful of customer‑experience issues related to CRM scripts. Investigation is in progress.
The issue has been identified and a fix is scheduled to roll out later today.
This incident has been resolved.
Login via online.superoffice.com is temporarily unavailable. Please use id.superoffice.com to login.
This incident has been resolved.
We are currently investigating an issue that may prevent some emails from being delivered to inboxes via Mailgun. Our provider is aware of the problem and is working to identify the cause
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating a degradation of our mail service.
We are continuing to investigate the issue
The issue has been identified and a fix is being implemented.
This incident has been resolved.