SuperOffice experienced a major incident on September 4, 2026 affecting API and Apps, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 08:03 AM UTC
Microsoft has confirmed that their Microsoft 365 service degradation has been resolved. However, we have continued to receive reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web, including new reports this morning. Our investigation now points to a brief, intermittent issue on SuperOffice's own infrastructure serving the add-in, rather than the previously suspected Microsoft service degradation. The issue appears to have resolved itself for affected users, but we are continuing to investigate the exact root cause. If you are still experiencing a loading screen, closing and reopening the SuperOffice for Outlook add-in should resolve it as a temporary workaround. We will provide a further update once we have confirmed the root cause.
- monitoring Sep 04, 2026, 10:00 AM UTC
We have identified the cause of SuperOffice for Outlook remaining in a loading state and have taken corrective action. The service has been stable for the past hour and we are continuing to monitor closely. We will provide a further update once we are confident the issue is fully resolved, or if the situation changes.
- resolved Sep 04, 2026, 02:05 PM UTC
We have seen no new occurrences of SuperOffice for Outlook remaining in a loading state since corrective action was taken, and feedback received from customers has been positive. Based on this, we consider this incident resolved. If you are still experiencing this issue, please contact SuperOffice Support so we can assist you directly.