Supermetrics incident

General latency and degraded performance with data requests

Minor Resolved View vendor source →

Supermetrics experienced a minor incident on April 16, 2024 affecting Adform and Adjust and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 07:22 PM UTC
Resolved
Apr 17, 2024, 12:58 AM UTC
Duration
5h 36m
Detected by Pingoru
Apr 16, 2024, 07:22 PM UTC

Affected components

AdformAdjustAdobe AnalyticsAdRollAdtractionAffluentAhrefsApple Public DataApple Search AdsAwin

Update timeline

  1. investigating Apr 16, 2024, 07:22 PM UTC

    We are currently investigating an issue causing increased latency with data requests for certain connectors.

  2. monitoring Apr 16, 2024, 07:58 PM UTC

    We've deployed a fix for the latency issue and all system metrics have returned to normal. We are continuing to monitor systems closely to ensure there are no further issues.

  3. resolved Apr 17, 2024, 12:58 AM UTC

    This issue is now fully resolved.