Supermetrics incident
Service Disruption: Looker Studio, September 6, 2024
Supermetrics experienced a notice incident on September 6, 2024 affecting Supermetrics for Looker Studio, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 06, 2024, 12:56 PM UTC
We are aware of an issue that is affecting some Looker Studio reports. Data is slow to load or timing out. This appears to be an issue on Google’s side. We have been in touch with Google to seek a resolution and are closely monitoring the situation. We'll provide an additional update in the next 12 hours. Thank you for your patience and understanding.
- monitoring Sep 06, 2024, 03:01 PM UTC
Google have acknowledged the issue and are working on the resolution. We will update further once we receive confirmation from Google that the issue is resolved. We'll provide an additional update in the next 48 hours. Thank you for your patience and understanding.
- monitoring Sep 09, 2024, 12:22 PM UTC
Google have acknowledged the issue and are working on the resolution. We will update further once we receive confirmation from Google that the issue is resolved. We'll provide an additional update in the next 24 hours. Thank you for your patience and understanding.
- monitoring Sep 10, 2024, 07:36 AM UTC
We have observed improvements on Google's side regarding the issue affecting some Looker Studio reports. We are actively monitoring the situation for any further issues. We'll provide an additional update in the next 6 hours. Thank you for your patience and understanding.
- resolved Sep 10, 2024, 01:33 PM UTC
The issue that impacted Looker Studio has been resolved. We no longer observe loading or timeout issues in Looker Studio reports, and Supermetrics is functioning as expected. Thank you for your patience.