Supermetrics incident
Service Disruption: Apple Search Ads, November 21, 2024
Supermetrics experienced a minor incident on November 21, 2024 affecting Apple Search Ads, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2024, 10:31 AM UTC
We are currently experiencing an issue with the Apple Search Ads connector that may result in authentication problems and failed queries or transfers. Our team is actively working with Apple to investigate and resolve the issue to restore normal service as soon as possible. We will share another update within the next 6 hours. Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out to Supermetrics support.
- monitoring Nov 21, 2024, 11:21 AM UTC
The performance of the Apple Search Ads connector has stabilized, and users should now be able to authenticate the data source successfully. If you encounter any failed queries or transfers, please refresh the failed queries or create backfills for the failed transfers. We are actively monitoring the situation and will provide another update within the next 6 hours. Thank you for your patience and understanding. If you have any further questions, feel free to contact Supermetrics support.
- resolved Nov 21, 2024, 12:24 PM UTC
Apple has fully resolved the issue impacting the Apple Search Ads connector. Users should now be able to authenticate the data source successfully. If you encounter any failed queries or transfers, please refresh the failed queries or create backfills for the failed transfers. We appreciate your patience and understanding.