Supermetrics incident

Issues authenticating and retrieving data from Meta connectors

Critical Resolved View vendor source →

Supermetrics experienced a critical incident on December 11, 2024 affecting Facebook Ads and Facebook Insights and 1 more component, lasting 10h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 08:33 PM UTC
Resolved
Dec 12, 2024, 07:26 AM UTC
Duration
10h 53m
Detected by Pingoru
Dec 11, 2024, 08:33 PM UTC

Affected components

Facebook AdsFacebook InsightsFacebook Political AdsFacebook Public DataInstagram InsightsInstagram Public Data 2

Update timeline

  1. investigating Dec 11, 2024, 08:33 PM UTC

    Currently Meta is experiencing issues with their platform that is impacting some Supermetrics connectors. This affects the ability to authenticate and also retrieve data from these connectors. The Meta status page can be found here - https://metastatus.com/ We are monitoring the situation closely and will provide an update within the next 12 hours.

  2. resolved Dec 12, 2024, 07:26 AM UTC

    Meta has resolved the issue on their end, and your queries should now run without problems. To ensure your data is up-to-date, please rerun your queries or backfill your data. If you have any questions, please reach out to our support team at [email protected]