Supermetrics experienced a major incident on January 15, 2025 affecting Supermetrics for Google Sheets, lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2025, 04:01 PM UTC
We are currently investigating an issue with the sidebar in Google Sheets failing to load for some users.
- identified Jan 15, 2025, 04:32 PM UTC
The issue has been identified as a failing script on the Google side of the integration. This has been reported to the Google engineering teams and we will provide an update as soon as progress is made.
- monitoring Jan 15, 2025, 08:21 PM UTC
Google has indicated that the issue has been identified and an fix is currently being rolled out. While we are still seeing an higher than average error rate, metrics are improving steadily. We are continuing to monitor the platform closely and will provide an update as the situation progresses.
- resolved Jan 15, 2025, 09:36 PM UTC
The fix has been fully implemented by the Google team and we have seen all metrics return to normal. This issue is now resolved.