Supermetrics incident

Service disruption: Reddit Ads, March 4, 2025

Supermetrics experienced a critical incident on March 4, 2025 affecting Reddit Ads, lasting 7h 36m. The incident has been resolved; the full update timeline is below.

Started: Mar 04, 2025, 08:25 AM UTC
Resolved: Mar 04, 2025, 04:01 PM UTC
Duration: 7h 36m
Detected by Pingoru: Mar 04, 2025, 08:25 AM UTC

Affected components

Reddit Ads

Update timeline

investigating Mar 04, 2025, 08:25 AM UTC

We are currently experiencing connectivity issues with the Reddit Ads connector, resulting in an error stating "Insufficient authentication scopes” even when the necessary permissions have been granted. This issue is impacting all data destinations. Our team is actively investigating the root cause and working on a resolution. We will provide an update within the next 6 hours. Thank you for your patience and understanding.
resolved Mar 04, 2025, 04:01 PM UTC

A fix has been implemented and we have observed success rates return to normal. This issue is now resolved.