Supermetrics incident

Service Disruption: Reddit Ads, March 4, 2025

Critical Resolved View vendor source →

Supermetrics experienced a critical incident on March 4, 2025 affecting Reddit Ads, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 10:40 PM UTC
Resolved
Mar 06, 2025, 09:41 AM UTC
Duration
1d 11h
Detected by Pingoru
Mar 04, 2025, 10:40 PM UTC

Affected components

Reddit Ads

Update timeline

  1. investigating Mar 04, 2025, 10:40 PM UTC

    We are currently investigating authentication issues with the Reddit Ads connector.

  2. investigating Mar 05, 2025, 02:32 AM UTC

    We're still experiencing connectivity issues with the Reddit Ads connector, resulting in an error stating "Insufficient authentication scopes" even when the necessary permissions have been granted. This issue is impacting all data destinations. Our team is actively investigating the root cause and working on a resolution. We'll provide an update within the next 6 hours. Thank you for your patience and understanding.

  3. monitoring Mar 05, 2025, 09:56 PM UTC

    A fix has been implemented and we are currently monitoring to ensure there are no further issues.

  4. resolved Mar 06, 2025, 09:41 AM UTC

    After carefully monitoring the fix, no additional issues have been reported and everything is in working order. The issue is now resolved.