Superloop Outage History

Superloop partial outage · 17 active incidents View live status →

Superloop had 150 outages in the last 2 years totaling 5306h 31m of downtime — averaging 6.2 incidents per month.

There were 150 Superloop outages since March 11, 2026 totaling 5306h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Minor April 18, 2026

Multiple Sites in PNG - SC Outage

Detected by Pingoru
Apr 18, 2026, 07:54 AM UTC
Resolved
May 02, 2026, 11:46 PM UTC
Duration
14d 15h
Affected: Superloop SCPacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating Apr 18, 2026, 07:54 AM UTC

    Network Operations is currently investigating a site-wide service interruption at below addresses. * Goroka, Eastern Highlands Province, Papua New Guinea * Ela Beach Rd, Port Moresby 111, Papua New Guinea * Mary St, Port Moresby, Papua New Guinea * Jacksons Parade Port Moresby, National Capital District 121 * Markham Rd, Lae, Papua New Guinea

Read the full incident report →

Minor April 17, 2026

Queens Rd, Pacific Harbour, Fiji - Degraded Performance

Detected by Pingoru
Apr 17, 2026, 03:23 AM UTC
Resolved
Apr 28, 2026, 10:43 PM UTC
Duration
11d 19h
Affected: Superloop SCPacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Apr 17, 2026, 03:23 AM UTC

    Network Operations is currently investigating a Degraded Performance at Queens Rd, Pacific Harbour, Fiji

  2. identified Apr 17, 2026, 03:41 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Minor March 25, 2026

Champion Parade, Port Moresby, National Capital District, Papua New Guinea - Partial Service Interruption

Detected by Pingoru
Mar 25, 2026, 06:42 AM UTC
Resolved
May 03, 2026, 10:11 AM UTC
Duration
39d 3h
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating Mar 25, 2026, 06:42 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Champion Parade, Port Moresby, National Capital District, Papua New Guinea

Read the full incident report →

Minor March 11, 2026

Yanuca Island, Cakaudrove, Northern Fiji - Degraded Performance

Detected by Pingoru
Mar 11, 2026, 08:02 AM UTC
Resolved
May 14, 2026, 06:16 AM UTC
Duration
63d 22h
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Mar 11, 2026, 08:02 AM UTC

    Network Operations is currently investigating a degraded performance at Yanuca Island, Cakaudrove, Northern Fiji

  2. identified Mar 11, 2026, 08:22 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →