Superloop incident

NSW, VIC,ACT - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on August 4, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi) and Australia & New Zealand (ACT Managed Wi-Fi) and 1 more component, lasting 21h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 11:20 AM UTC
Resolved
Aug 05, 2026, 09:16 AM UTC
Duration
21h 55m
Detected by Pingoru
Aug 04, 2026, 11:20 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)Australia & New Zealand (ACT Managed Wi-Fi)Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Aug 04, 2026, 11:20 AM UTC

    Network Operations is currently investigating a Degraded Performance at the addresses below * 319-325 Sussex St Sydney, NSW 2000 * 328 Flinders St, Melbourne, VIC 3000 * 45 Dooring St Dickson, ACT 2602 * 15 Bourke Road Mascot, NSW 2020

  2. monitoring Aug 04, 2026, 12:09 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 05, 2026, 09:16 AM UTC

    This incident has been resolved.