Superloop incident

1 South Sea Islander Way, Maroochydore QLD 4551 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on September 17, 2026 affecting Australia & New Zealand (QLD Managed Wi-Fi), lasting 5d 6h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 02:40 AM UTC
Resolved
Sep 22, 2026, 09:30 AM UTC
Duration
5d 6h
Detected by Pingoru
Sep 17, 2026, 02:40 AM UTC

Affected components

Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating Sep 17, 2026, 02:40 AM UTC

    Network Operations is currently investigating a Degraded Performance at 1 South Sea Islander Way, Maroochydore QLD 4551

  2. identified Sep 21, 2026, 03:10 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 22, 2026, 05:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 22, 2026, 09:30 AM UTC

    This incident has been resolved.