Superloop incident

380 William Street Melbourne, VIC 3000 - Degraded Performance

Minor Resolved

Superloop experienced a minor incident on September 11, 2026 affecting Australia & New Zealand (VIC Managed Wi-Fi), lasting 11d 14h. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 05:44 AM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
11d 14h
Detected by Pingoru
Sep 11, 2026, 05:44 AM UTC

Affected components

Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Sep 11, 2026, 05:44 AM UTC

    Network Operations is currently investigating a Degraded Performance at 380 William Street Melbourne, VIC 3000

  2. identified Sep 21, 2026, 03:05 AM UTC

    We are continuing to work on a fix for this incident.

  3. identified Sep 21, 2026, 03:10 AM UTC

    Identified an ongoing site renovation which may be impacting the service. Further updates will be provided once available