Superloop incident
380 William Street Melbourne, VIC 3000 - Degraded Performance
Minor
Resolved after 14 days, affecting Australia & New Zealand (VIC Managed Wi-Fi), on September 11, 2026.
Identified an ongoing site renovation which may be impacting the service. Further updates will be provided once available
Affected components
Australia & New Zealand (VIC Managed Wi-Fi)
Update timeline
- investigating Sep 11, 2026, 05:44 AM UTC
Network Operations is currently investigating a Degraded Performance at 380 William Street Melbourne, VIC 3000
- identified Sep 21, 2026, 03:05 AM UTC
We are continuing to work on a fix for this incident.
- identified Sep 21, 2026, 03:10 AM UTC
Identified an ongoing site renovation which may be impacting the service. Further updates will be provided once available
- resolved Sep 25, 2026, 06:11 AM UTC
This incident has been resolved and services are fully operational.
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