Superloop experienced a major incident on September 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 14, 2026, 06:00 AM UTC
Type: Incident Affected Components: Q2 Platform, NSW Managed Wi-Fi, QLD Managed Wi-Fi, VIC Managed Wi-Fi Sep 14, 06:00:39 GMT+0 - Investigating - Network Operations Team is investigating a Major Incident affecting the Q2 Platform at the below addresses * 62 Blamey St, Kelvin Grove Queensland 4059 * 65 Mary Street, Brisbane QLD 4000 * 74 Carlton Cres, Summer Hill NSW 2130 * 7 Batman St, West Melbourne VIC 3003 * 8 John St, Mascot NSW 2020 * 167 Little Lonsdale St Melbourne VIC 3000 * 229 Franklin Street, Melbourne VIC 3000 * 73 Albert Ave, Chatswood NSW 2067 * 6 Central Park Ave, Chippendale NSW 2008 * 1 Regent St, Chippendale NSW 2008 * 9 Kensington St, Chippendale NSW 2008 * 8 Claremont Street, South Yarra, VIC 3141 * 66 Regent St, Redfern NSW 2016 * 111 Botany Rd, Waterloo, NSW 2017 * 360 William Street, Melbourne VIC 3000 Sep 14, 06:04:35 GMT+0 - Identified - We are continuing to work on a fix for this incident.