Superloop incident

7 Studley Park Road, Kew, Melbourne, VIC 3101 - Site Outage

Notice Resolved

Superloop experienced a notice incident on August 4, 2026 affecting Australia & New Zealand (VIC Managed Wi-Fi), lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 10:34 PM UTC
Resolved
Aug 05, 2026, 09:11 AM UTC
Duration
10h 37m
Detected by Pingoru
Aug 04, 2026, 10:34 PM UTC

Affected components

Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Aug 04, 2026, 10:34 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 7 Studley Park Road, Kew, Melbourne, VIC 3101

  2. identified Aug 04, 2026, 11:38 PM UTC

    Our Network Operations Team has identified an outage with NBN affecting the service. No ETR has been provided. We will update soon once it's available.

  3. monitoring Aug 05, 2026, 06:51 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 05, 2026, 09:11 AM UTC

    This incident has been resolved.