Superloop Outage History

Superloop partial outage · 16 active incidents View live status →

Superloop had 150 outages in the last 2 years totaling 773h 30m of downtime — averaging 6.2 incidents per month.

There were 150 Superloop outages since March 11, 2026 totaling 773h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Notice June 16, 2026

Sturt Road, Bedford Park Adelaide, SA 5042 - Degraded Performance

Detected by Pingoru
Jun 16, 2026, 08:10 PM UTC
Resolved
Jun 16, 2026, 11:35 PM UTC
Duration
3h 24m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 16, 2026, 08:10 PM UTC

    Network Operations is currently investigating a Degraded Performance at Sturt Road, Bedford Park Adelaide, SA 5042

  2. resolved Jun 16, 2026, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 16, 2026

Mana Island, Nadroga-Navosa, Western, Fiji - SC Outage

Detected by Pingoru
Jun 16, 2026, 01:24 PM UTC
Resolved
Jun 16, 2026, 05:06 PM UTC
Duration
3h 42m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 16, 2026, 01:24 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Mana Island, Nadroga-Navosa, Western, Fiji

  2. monitoring Jun 16, 2026, 01:38 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 16, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 14, 2026

1 William Parker Place, Buderim QLD 4556 - SC Outage

Detected by Pingoru
Jun 14, 2026, 01:03 PM UTC
Resolved
Jun 14, 2026, 05:39 PM UTC
Duration
4h 35m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 14, 2026, 01:03 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 1 William Parker Place, Buderim QLD 4556

  2. identified Jun 14, 2026, 01:26 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 14, 2026, 02:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 14, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 14, 2026

3550 Main Beach Parade, Main Beach, QLD, 4217 - Partial Outage

Detected by Pingoru
Jun 14, 2026, 04:28 AM UTC
Resolved
Jun 14, 2026, 04:48 PM UTC
Duration
12h 20m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
  1. investigating Jun 14, 2026, 04:28 AM UTC

    Network Operations is currently investigating a Partial Outage at 3550 Main Beach Parade, Main Beach, QLD, 4217

  2. monitoring Jun 14, 2026, 11:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 14, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 13, 2026

420 Joondalup Dr, Joondalup WA 6027 - SC Outage

Detected by Pingoru
Jun 13, 2026, 05:42 PM UTC
Resolved
Jun 13, 2026, 10:17 PM UTC
Duration
4h 34m
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 13, 2026, 05:42 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 420 Joondalup Dr, Joondalup WA 6027.

  2. resolved Jun 13, 2026, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 13, 2026

800 Swanston St, Carlton, VIC 3053 - Degraded Performance

Detected by Pingoru
Jun 13, 2026, 12:55 PM UTC
Resolved
Jun 13, 2026, 10:16 PM UTC
Duration
9h 21m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 13, 2026, 12:55 PM UTC

    Network Operations is currently investigating a Degraded Performance at 800 Swanston St, Carlton, VIC 3053

  2. resolved Jun 13, 2026, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026

31 Sportsmans Parade, Bokarina QLD 4575 - SC Outage

Detected by Pingoru
Jun 12, 2026, 10:34 PM UTC
Resolved
Jun 13, 2026, 09:54 PM UTC
Duration
23h 20m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 12, 2026, 10:34 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 31 Sportsmans Parade, Bokarina QLD 4575

  2. monitoring Jun 12, 2026, 11:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 13, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026

Queens Rd, Nadi, Fiji - Degraded Performance

Detected by Pingoru
Jun 12, 2026, 05:08 AM UTC
Resolved
Jun 12, 2026, 05:42 AM UTC
Duration
34m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 12, 2026, 05:08 AM UTC

    Network Operations is currently investigating a Degraded Performance at Queens Rd, Nadi, Fiji

  2. resolved Jun 12, 2026, 05:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

550-590 Lygon Street, Carlton VIC 3053 - Degraded Performance

Detected by Pingoru
Jun 11, 2026, 03:37 AM UTC
Resolved
Jun 11, 2026, 08:23 PM UTC
Duration
16h 46m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 11, 2026, 03:37 AM UTC

    Network Operations is currently investigating a Degraded Performance at 550-590 Lygon Street, Carlton VIC 3053

  2. monitoring Jun 11, 2026, 04:28 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Jun 11, 2026, 04:29 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 11, 2026, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

Goroka Eastern Highlands Province, Papua New Guinea - Partial Outage

Detected by Pingoru
Jun 10, 2026, 08:22 PM UTC
Resolved
Jun 11, 2026, 12:23 AM UTC
Duration
4h 1m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 10, 2026, 08:22 PM UTC

    Network Operations is currently investigating a Partial Outage at Goroka Eastern Highlands Province, Papua New Guinea

  2. monitoring Jun 10, 2026, 08:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 11, 2026, 12:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

1 Driver Ave, Moore Park NSW 2021 - Partial Outage

Detected by Pingoru
Jun 10, 2026, 02:35 PM UTC
Resolved
Jun 10, 2026, 09:39 PM UTC
Duration
7h 4m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 10, 2026, 02:35 PM UTC

    Network Operations is currently investigating a Partial Outage at 1 Driver Ave, Moore Park NSW 2021

  2. monitoring Jun 10, 2026, 02:57 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 10, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

101 Ballarat Rd, Footscray, Victoria 3011 - Degraded Performance

Detected by Pingoru
Jun 10, 2026, 01:41 AM UTC
Resolved
Jun 10, 2026, 04:53 AM UTC
Duration
3h 11m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 10, 2026, 01:41 AM UTC

    Network Operations is currently investigating a Degraded Performance at 101 Ballarat Rd, Footscray, Victoria 3011

  2. resolved Jun 10, 2026, 04:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026

Queens Rd, Nadi, Fiji - Partial Outage

Detected by Pingoru
Jun 09, 2026, 07:18 PM UTC
Resolved
Jun 10, 2026, 11:07 PM UTC
Duration
1d 3h
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 09, 2026, 07:18 PM UTC

    Network Operations is currently investigating a Partial Outage at Queens Rd, Nadi, Fiji

  2. identified Jun 09, 2026, 07:46 PM UTC

    We have identified an issue with our upstream provider. Services are expected to be fully restored once the provider has resolved the issue.

  3. monitoring Jun 10, 2026, 05:38 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 10, 2026, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026

125 Colchester St, South Brisbane, QLD, 4101 - Partial Outage

Detected by Pingoru
Jun 09, 2026, 04:50 PM UTC
Resolved
Jun 10, 2026, 12:29 AM UTC
Duration
7h 39m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 09, 2026, 04:50 PM UTC

    Network Operations is currently investigating a Partial Outage at 125 Colchester St, South Brisbane, QLD, 4101

  2. resolved Jun 10, 2026, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 8, 2026

Login Portal - Outage

Detected by Pingoru
Jun 08, 2026, 08:33 PM UTC
Resolved
Jun 10, 2026, 01:31 AM UTC
Duration
1d 4h
Affected: Core Systems (Exosphere Platform)
Timeline · 4 updates
  1. investigating Jun 08, 2026, 08:33 PM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. identified Jun 08, 2026, 09:31 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 08, 2026, 10:00 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 10, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 8, 2026

96 Edmund Rice Drive Southport, QLD 4215 - Partial Outage

Detected by Pingoru
Jun 08, 2026, 06:21 AM UTC
Resolved
Jun 08, 2026, 06:22 AM UTC
Duration
1m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 08, 2026, 06:21 AM UTC

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215.

  2. resolved Jun 08, 2026, 06:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2026

12-18 Synagogue Place, Adelaide, SA - Partial Outage

Detected by Pingoru
Jun 06, 2026, 08:56 PM UTC
Resolved
Jun 07, 2026, 04:18 AM UTC
Duration
7h 22m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 06, 2026, 08:56 PM UTC

    Network Operations is currently investigating a Degraded Performance at 12-18 Synagogue Place, Adelaide, SA.

  2. resolved Jun 07, 2026, 04:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2026

949 Dandenong Rd, Malvern East, Victoria 3145 - Degraded Performance

Detected by Pingoru
Jun 05, 2026, 03:36 AM UTC
Resolved
Jun 05, 2026, 08:17 AM UTC
Duration
4h 41m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 05, 2026, 03:36 AM UTC

    Network Operations is currently investigating a Degraded Performance at 949 Dandenong Rd, Malvern East, Victoria 3145

  2. resolved Jun 05, 2026, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2026

Queens Rd, Nadi, Fiji - SC Outage

Detected by Pingoru
Jun 04, 2026, 08:39 AM UTC
Resolved
Jun 04, 2026, 10:46 PM UTC
Duration
14h 7m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 04, 2026, 08:39 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji

  2. investigating Jun 04, 2026, 10:15 AM UTC

    We are currently investigating this incident.

  3. resolved Jun 04, 2026, 10:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2026

Mana Island Mamanuca Islands, Fiji - Degraded Performance

Detected by Pingoru
Jun 04, 2026, 02:28 AM UTC
Resolved
Jun 08, 2026, 04:28 PM UTC
Duration
4d 13h
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 04, 2026, 02:28 AM UTC

    Network Operations is currently investigating a Degraded Performance at Mana Island Mamanuca Islands, Fiji

  2. monitoring Jun 08, 2026, 04:25 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 08, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2026

Sturt Road, Bedford Park Adelaide, SA 5042 - Degraded Performance

Detected by Pingoru
Jun 02, 2026, 11:23 PM UTC
Resolved
Jun 03, 2026, 04:53 AM UTC
Duration
5h 30m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 02, 2026, 11:23 PM UTC

    Network Operations is currently investigating a Degraded Performance at Sturt Road, Bedford Park Adelaide, SA 5042

  2. resolved Jun 03, 2026, 04:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 31, 2026

Champion Parade, Port Moresby - Partial Outage

Detected by Pingoru
May 31, 2026, 11:00 PM UTC
Resolved
Jun 01, 2026, 02:51 AM UTC
Duration
3h 51m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 31, 2026, 11:00 PM UTC

    Network Operations is currently investigating a Partial Outage at Champion Parade, Port Moresby

  2. monitoring May 31, 2026, 11:33 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 01, 2026, 02:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 31, 2026

20 Minchinton St, Caloundra QLD 4551 - Degraded Performance

Detected by Pingoru
May 31, 2026, 10:42 PM UTC
Resolved
Jun 01, 2026, 10:50 PM UTC
Duration
1d
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
  1. investigating May 31, 2026, 10:42 PM UTC

    Network Operations is currently investigating a Degraded Performance at 20 Minchinton St, Caloundra QLD 4551

  2. monitoring Jun 01, 2026, 04:07 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 01, 2026, 10:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 31, 2026

1827 David Low Way, Coolum Beach QLD 4573 - Degraded Performance

Detected by Pingoru
May 31, 2026, 10:15 AM UTC
Resolved
Jun 09, 2026, 01:00 AM UTC
Duration
8d 14h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 31, 2026, 10:15 AM UTC

    Network Operations is currently investigating a Degraded Performance at 1827 David Low Way, Coolum Beach QLD 4573

  2. identified Jun 08, 2026, 10:00 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 08, 2026, 10:19 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 31, 2026

101 Ballarat Rd, Footscray, Victoria 3011 - SC Outage

Detected by Pingoru
May 31, 2026, 07:09 AM UTC
Resolved
Jun 10, 2026, 06:50 AM UTC
Duration
9d 23h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 6 updates
  1. investigating May 31, 2026, 07:09 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 101 Ballarat Rd, Footscray, Victoria 3011

  2. monitoring May 31, 2026, 07:50 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. investigating May 31, 2026, 08:43 AM UTC

    We are currently investigating this incident.

  4. monitoring May 31, 2026, 09:46 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. investigating Jun 01, 2026, 11:04 AM UTC

    We are currently investigating this incident.

  6. monitoring Jun 01, 2026, 11:43 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →