- Detected by Pingoru
- May 01, 2026, 07:30 AM UTC
- Resolved
- May 02, 2026, 12:53 PM UTC
- Duration
- 1d 5h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 5 updates
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investigating May 01, 2026, 07:30 AM UTC
Network Operations is currently investigating a Degraded Performance at 5 Lincoln Sq S, Carlton, Victoria 3053
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identified May 01, 2026, 02:00 PM UTC
A technician visit has been scheduled.
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identified May 02, 2026, 12:30 AM UTC
A technician has arrived onsite.
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monitoring May 02, 2026, 02:22 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 02, 2026, 12:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 06:06 AM UTC
- Resolved
- May 01, 2026, 06:57 AM UTC
- Duration
- 51m
Affected: Fibre-to-the-Premises (NSW FTTP)
Timeline · 3 updates
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investigating May 01, 2026, 06:06 AM UTC
Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320.
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monitoring May 01, 2026, 06:40 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 01, 2026, 06:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 04:17 AM UTC
- Resolved
- May 02, 2026, 11:24 PM UTC
- Duration
- 1d 19h
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
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investigating May 01, 2026, 04:17 AM UTC
Network Operations is currently investigating a sitewide service interruption at Mana Island Mamanuca Islands, Fiji
-
resolved May 02, 2026, 11:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 03:48 AM UTC
- Resolved
- May 01, 2026, 04:00 AM UTC
- Duration
- 11m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
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investigating May 01, 2026, 03:48 AM UTC
Network Operations is currently investigating a Degraded Performance at 1023 Dandenong Rd, Malvern East, Victoria 3145, Australia
-
resolved May 01, 2026, 04:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 01:20 AM UTC
- Resolved
- May 01, 2026, 02:31 AM UTC
- Duration
- 1h 10m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating May 01, 2026, 01:20 AM UTC
Network Operations is currently investigating a Degraded Performance at 170 Kessels Rd, Nathan QLD 4111
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monitoring May 01, 2026, 01:40 AM UTC
Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.
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resolved May 01, 2026, 02:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 02:20 PM UTC
- Resolved
- Apr 30, 2026, 03:00 PM UTC
- Duration
- 39m
Affected: Australia & New Zealand (ACT Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 30, 2026, 02:20 PM UTC
Network Operations is currently investigating a Partial Outage at 74 Chandler St, Belconnen ACT 2616
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monitoring Apr 30, 2026, 02:48 PM UTC
We implemented a fix and are currently monitoring the result.
-
resolved Apr 30, 2026, 03:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 01:37 PM UTC
- Resolved
- Apr 30, 2026, 02:30 PM UTC
- Duration
- 52m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 30, 2026, 01:37 PM UTC
Network Operations is currently investigating a Degraded Performance at 5 Lincoln Sq S, Carlton, Victoria 3053, Australia
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monitoring Apr 30, 2026, 02:11 PM UTC
We implemented a fix and are currently monitoring the result.
-
resolved Apr 30, 2026, 02:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 12:05 AM UTC
- Resolved
- May 03, 2026, 01:18 AM UTC
- Duration
- 3d 1h
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
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investigating Apr 30, 2026, 12:05 AM UTC
Network Operations is currently investigating a Degraded Performance at Queens Rd, Nadi, Fiji
-
resolved May 03, 2026, 01:18 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 06:43 AM UTC
- Resolved
- Apr 29, 2026, 08:33 AM UTC
- Duration
- 1h 50m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
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investigating Apr 29, 2026, 06:43 AM UTC
Network Operations is currently investigating a sitewide service interruption at 600 Coronation Drive, Toowong, QLD 4066
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monitoring Apr 29, 2026, 07:00 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Apr 29, 2026, 08:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 08:39 PM UTC
- Resolved
- Apr 28, 2026, 10:14 PM UTC
- Duration
- 1h 34m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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investigating Apr 28, 2026, 08:39 PM UTC
Network Operations is currently investigating a Degraded Performance at 97 Elizabeth St Brisbane, QLD 4000
-
resolved Apr 28, 2026, 10:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 02:21 AM UTC
- Resolved
- Apr 28, 2026, 04:31 AM UTC
- Duration
- 2h 10m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 28, 2026, 02:21 AM UTC
Network Operations is currently investigating a Degraded Performance at 19 Lake St Varsity Lakes, QLD 4227
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monitoring Apr 28, 2026, 03:00 AM UTC
We implemented a fix and are currently monitoring the result.
-
resolved Apr 28, 2026, 04:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 02:09 AM UTC
- Resolved
- Apr 28, 2026, 04:30 AM UTC
- Duration
- 2h 21m
Affected: Australia & New Zealand (NZ Managed Wi-Fi)
Timeline · 2 updates
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investigating Apr 28, 2026, 02:09 AM UTC
Network Operations is currently investigating a Degraded Performance at 7 Boulcott Street, Te Aro, Wellington 6011 NZ
-
resolved Apr 28, 2026, 04:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 08:48 PM UTC
- Resolved
- Apr 29, 2026, 09:17 AM UTC
- Duration
- 1d 12h
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 27, 2026, 08:48 PM UTC
Network Operations is currently investigating a Partial Outage at Cremorne St, Cremorne, Victoria 3121
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investigating Apr 28, 2026, 01:15 AM UTC
A technician visit has been scheduled.
-
monitoring Apr 29, 2026, 09:17 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 03:03 PM UTC
- Resolved
- Apr 27, 2026, 07:00 PM UTC
- Duration
- 3h 56m
Affected: Superloop SCAustralia & New Zealand (NSW Managed Wi-Fi)
Timeline · 2 updates
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investigating Apr 27, 2026, 03:03 PM UTC
Network Operations is currently investigating a Partial Outage at 300 Kent St, Sydney New South Wales 2000
-
resolved Apr 27, 2026, 07:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 06:12 PM UTC
- Resolved
- Apr 27, 2026, 01:17 AM UTC
- Duration
- 7h 4m
Affected: Superloop SCPacific Island Region (Samoa Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 26, 2026, 06:12 PM UTC
Network Operations is currently investigating a Partial Outage at Beach Rd Apia, Samoa
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identified Apr 26, 2026, 06:21 PM UTC
We have identified an issue with our upstream provider. Services are expected to be fully restored once the provider has resolved the issue.
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resolved Apr 27, 2026, 01:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 05:01 AM UTC
- Resolved
- Apr 26, 2026, 05:01 AM UTC
- Duration
- —
Affected: Superloop SC
Read the full incident report →
- Detected by Pingoru
- Apr 26, 2026, 12:47 AM UTC
- Resolved
- Apr 26, 2026, 01:40 AM UTC
- Duration
- 52m
Affected: Superloop SCAustralia & New Zealand (WA Managed Wi-Fi)
Timeline · 2 updates
-
identified Apr 26, 2026, 12:47 AM UTC
A power outage at 14 Leila St, Cannington, WA 6107 is affecting our network services. The power disruption is impacting our infrastructure, resulting in a temporary loss of connectivity for customers in the affected area. Power and network services are expected to be restored by 1:00 PM by the local utility provider
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resolved Apr 26, 2026, 01:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 25, 2026, 08:48 PM UTC
- Resolved
- Apr 26, 2026, 06:53 AM UTC
- Duration
- 10h 4m
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 6 updates
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investigating Apr 25, 2026, 08:48 PM UTC
Network Operations is currently investigating a Degraded Performance at 8 Leonard St Parkville, Victoria, Australia.
-
resolved Apr 25, 2026, 11:38 PM UTC
This incident has been resolved.
-
monitoring Apr 25, 2026, 11:39 PM UTC
We implemented a fix and are currently monitoring the result.
-
identified Apr 26, 2026, 01:50 AM UTC
We are continuing to work on a fix for this incident. A technician has arrived at site.
-
monitoring Apr 26, 2026, 02:20 AM UTC
We implemented a fix and are currently monitoring the result.
-
resolved Apr 26, 2026, 06:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 02:23 PM UTC
- Resolved
- Apr 23, 2026, 02:30 PM UTC
- Duration
- 6m
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 23, 2026, 02:23 PM UTC
Network Operations is currently investigating a Partial Outage at 1 O'Connell St, Berwick, Victoria 3806
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monitoring Apr 23, 2026, 02:30 PM UTC
We implemented a fix and are currently monitoring the result.
-
resolved Apr 23, 2026, 02:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:43 AM UTC
- Resolved
- Apr 24, 2026, 03:26 PM UTC
- Duration
- 1d 14h
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating Apr 23, 2026, 12:43 AM UTC
Network Operations is currently investigating a Degraded Performance at 22 Orr St, Carlton VIC 3053
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monitoring Apr 23, 2026, 01:15 AM UTC
We implemented a fix and are currently monitoring the result.
-
resolved Apr 24, 2026, 03:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 12:47 PM UTC
- Resolved
- Apr 23, 2026, 02:16 AM UTC
- Duration
- 13h 29m
Affected: Superloop SCAustralia & New Zealand (WA Managed Wi-Fi)
Timeline · 2 updates
-
investigating Apr 22, 2026, 12:47 PM UTC
Network Operations is currently investigating a Degraded Performance at 90 South St, Murdoch, WA
-
resolved Apr 23, 2026, 02:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 05:17 PM UTC
- Resolved
- Apr 22, 2026, 09:42 PM UTC
- Duration
- 1d 4h
Affected: Superloop SCAustralia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
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investigating Apr 21, 2026, 05:17 PM UTC
Network Operations is currently investigating a Partial Outage at 84 O'Keefe St Woolloongabba, QLD 4102
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identified Apr 21, 2026, 06:00 PM UTC
We’ve identified that the issue is caused by an unplanned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored
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monitoring Apr 21, 2026, 07:06 PM UTC
Power has been restored and the site is now back online. We are continuing to monitor the situation closely.
-
resolved Apr 22, 2026, 09:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 01:51 PM UTC
- Resolved
- Apr 19, 2026, 01:51 PM UTC
- Duration
- —
Affected: Superloop SC
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 12:42 PM UTC
- Resolved
- Apr 19, 2026, 12:42 PM UTC
- Duration
- —
Affected: Superloop SC
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 12:08 PM UTC
- Resolved
- Apr 19, 2026, 12:08 PM UTC
- Duration
- —
Affected: Superloop SC
Read the full incident report →
