Superloop Outage History

Superloop partial outage · 18 active incidents View live status →

Superloop had 233 outages in the last 2 years totaling 174h 55m of downtime — averaging 9.6 incidents per month.

There were 233 Superloop outages since February 23, 2026 totaling 174h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Notice August 4, 2026

1 Main St, Palmwoods QLD 4555 - Site Outage

Detected by Pingoru
Aug 04, 2026, 11:53 PM UTC
Resolved
Aug 05, 2026, 12:51 AM UTC
Duration
57m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Aug 04, 2026, 11:53 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 1 Main St, Palmwoods QLD 4555

  2. resolved Aug 05, 2026, 12:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

328 Flinders St, Melbourne, VIC 3000 - Site Outage

Detected by Pingoru
Aug 03, 2026, 09:00 PM UTC
Resolved
Aug 03, 2026, 11:24 PM UTC
Duration
2h 23m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 09:00 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 328 Flinders St, Melbourne, VIC 3000

  2. monitoring Aug 03, 2026, 11:12 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

319-325 Sussex St Sydney, NSW 2000 - Site Outage

Detected by Pingoru
Aug 03, 2026, 08:42 PM UTC
Resolved
Aug 03, 2026, 11:27 PM UTC
Duration
2h 45m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:42 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 319-325 Sussex St Sydney, NSW 2000

  2. monitoring Aug 03, 2026, 11:13 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

45 Dooring St, Dickson, Australian Capital Territory 2602 - Site Outage

Detected by Pingoru
Aug 03, 2026, 08:29 PM UTC
Resolved
Aug 03, 2026, 11:28 PM UTC
Duration
2h 58m
Affected: Australia & New Zealand (ACT Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:29 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 45 Dooring St, Dickson, Australian Capital Territory 2602

  2. monitoring Aug 03, 2026, 11:12 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

289 King St Mascot, NSW 2020 - Site Outage

Detected by Pingoru
Aug 03, 2026, 08:17 PM UTC
Resolved
Aug 03, 2026, 11:44 PM UTC
Duration
3h 26m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 08:17 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 289 King St Mascot, NSW 2020

  2. monitoring Aug 03, 2026, 11:14 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 11:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

Queens Rd, Nadi, Fiji - Site Outage

Detected by Pingoru
Aug 03, 2026, 05:02 AM UTC
Resolved
Aug 03, 2026, 07:36 AM UTC
Duration
2h 34m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Aug 03, 2026, 05:02 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji

  2. resolved Aug 03, 2026, 07:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

266-269 North Terrace Adelaide, SA 5000 - Degraded Performance

Detected by Pingoru
Aug 03, 2026, 04:02 AM UTC
Resolved
Aug 03, 2026, 12:30 PM UTC
Duration
8h 28m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 03, 2026, 04:02 AM UTC

    Network Operations is currently investigating a Degraded Performance at 266-269 North Terrace Adelaide, SA 5000

  2. monitoring Aug 03, 2026, 05:32 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 12:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

96 Edmund Rice Drive Southport, QLD 4215 - Degraded Performance

Detected by Pingoru
Aug 03, 2026, 03:23 AM UTC
Resolved
Aug 03, 2026, 06:51 AM UTC
Duration
3h 27m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Aug 03, 2026, 03:23 AM UTC

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215

  2. resolved Aug 03, 2026, 06:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 2, 2026

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance

Detected by Pingoru
Aug 02, 2026, 08:50 AM UTC
Resolved
Aug 03, 2026, 09:52 AM UTC
Duration
1d 1h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 02, 2026, 08:50 AM UTC

    Network Operations is currently investigating a Degraded Performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480

  2. monitoring Aug 02, 2026, 06:23 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 03, 2026, 09:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 2, 2026

90 South St, Murdoch, WA - Site Outage

Detected by Pingoru
Aug 02, 2026, 07:57 AM UTC
Resolved
Aug 02, 2026, 11:50 AM UTC
Duration
3h 53m
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Aug 02, 2026, 07:57 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 90 South St, Murdoch, WA

  2. monitoring Aug 02, 2026, 08:09 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 02, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 1, 2026

203 North Terrace, Adelaide, South Australia 5000 - Partial Outage

Detected by Pingoru
Aug 01, 2026, 04:49 PM UTC
Resolved
Aug 02, 2026, 02:53 AM UTC
Duration
10h 4m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Aug 01, 2026, 04:49 PM UTC

    Network Operations is currently investigating a Degraded Performance at 203 North Terrace, Adelaide, South Australia 5000

  2. investigating Aug 01, 2026, 06:30 PM UTC

    We are currently investigating this incident.

  3. identified Aug 01, 2026, 11:18 PM UTC

    The site has been contacted. No staff are available on-site today. They will inspect the issue on Monday and provide an update once available.

  4. resolved Aug 02, 2026, 02:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2026

411 Markham Rd, Lae Morobe Province, Papua New Guinea - Degraded Performance

Detected by Pingoru
Jul 31, 2026, 02:16 PM UTC
Resolved
Jul 31, 2026, 07:47 PM UTC
Duration
5h 31m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 31, 2026, 02:16 PM UTC

    Network Operations is currently investigating a Degraded Performance at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  2. resolved Jul 31, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2026

266 North Terrace, GSA North Terrace - Site Outage

Detected by Pingoru
Jul 31, 2026, 09:36 AM UTC
Resolved
Jul 31, 2026, 12:47 PM UTC
Duration
3h 11m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 31, 2026, 09:36 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 266 North Terrace, GSA North Terrace

  2. monitoring Jul 31, 2026, 10:27 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 31, 2026, 12:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2026

Q2 Login Portal - Degraded Performance

Detected by Pingoru
Jul 31, 2026, 01:00 AM UTC
Resolved
Jul 31, 2026, 12:27 PM UTC
Duration
11h 27m
Affected: Core Systems (Q2 Platform)
Timeline · 4 updates
  1. investigating Jul 31, 2026, 01:00 AM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. monitoring Jul 31, 2026, 02:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Jul 31, 2026, 05:58 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

339 Swanston St, Melbourne, Victoria 3000 - Degraded Performance

Detected by Pingoru
Jul 30, 2026, 11:01 PM UTC
Resolved
Jul 31, 2026, 12:21 PM UTC
Duration
13h 20m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jul 30, 2026, 11:01 PM UTC

    Network Operations is currently investigating a Degraded Performance at 339 Swanston St, Melbourne, Victoria 3000

  2. identified Jul 30, 2026, 11:01 PM UTC

    Power has been tripped to the networking equipment and monitoring power outage in the area.

  3. monitoring Jul 31, 2026, 09:18 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

266 North Terrace, Adelaide, South Australia 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 05:45 PM UTC
Resolved
Jul 31, 2026, 12:41 AM UTC
Duration
6h 56m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 05:45 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 266 North Terrace, Adelaide, South Australia 5000

  2. identified Jul 30, 2026, 05:50 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Jul 31, 2026, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

12-18 Synagogue Place Adelaide, SA 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 05:29 PM UTC
Resolved
Jul 31, 2026, 12:28 AM UTC
Duration
6h 58m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 05:29 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 12-18 Synagogue Place Adelaide, SA 5000

  2. identified Jul 30, 2026, 05:40 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Jul 31, 2026, 12:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

15 Synagogue Pl, Adelaide, South Australia 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 05:10 PM UTC
Resolved
Jul 31, 2026, 12:27 AM UTC
Duration
7h 16m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jul 30, 2026, 05:10 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Synagogue Pl, Adelaide, South Australia 5000

  2. identified Jul 30, 2026, 05:59 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 30, 2026, 08:39 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

203 North Terrace Adelaide SA 5000 - Site Outage

Detected by Pingoru
Jul 30, 2026, 04:55 PM UTC
Resolved
Jul 31, 2026, 12:18 AM UTC
Duration
7h 23m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jul 30, 2026, 04:55 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 203 North Terrace Adelaide SA 5000.

  2. identified Jul 30, 2026, 06:00 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 30, 2026, 08:05 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jul 31, 2026, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

11 Kirinari St, Bruce ACT 2617 - Degraded Performance

Detected by Pingoru
Jul 30, 2026, 04:13 PM UTC
Resolved
Jul 31, 2026, 07:12 AM UTC
Duration
14h 58m
Affected: Australia & New Zealand (ACT Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 30, 2026, 04:13 PM UTC

    Network Operations is currently investigating a Degraded Performance at 11 Kirinari St, Bruce ACT 2617

  2. monitoring Jul 30, 2026, 07:08 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice July 30, 2026

Systems Outage - Monitoring Platforms

Detected by Pingoru
Jul 30, 2026, 12:55 AM UTC
Resolved
Jul 30, 2026, 04:12 AM UTC
Duration
3h 16m
Affected: Core Systems (Q2 Platform)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 12:55 AM UTC

    Our Network Operations team are investigating a systems issue affecting our Monitoring platforms.

  2. monitoring Jul 30, 2026, 02:57 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 30, 2026, 04:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 29, 2026

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea - Site Outage

Detected by Pingoru
Jul 29, 2026, 03:28 PM UTC
Resolved
Jul 29, 2026, 10:44 PM UTC
Duration
7h 15m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 29, 2026, 03:28 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. investigating Jul 29, 2026, 04:45 PM UTC

    Network Operations is currently investigating a Degraded Performance at {address | Example: 266-269 North Terrace Adelaide, SA 5000}

  3. resolved Jul 29, 2026, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 29, 2026

Sigatoka, Queens Rd, Coral Coast, Fiji - Site Outage

Detected by Pingoru
Jul 29, 2026, 05:48 AM UTC
Resolved
Jul 29, 2026, 12:04 PM UTC
Duration
6h 16m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jul 29, 2026, 05:48 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Sigatoka, Queens Rd, Coral Coast, Fiji

  2. monitoring Jul 29, 2026, 06:16 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 29, 2026, 12:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026

73 Albert Ave, Chatswood NSW 2067 - Planned Power Outage

Detected by Pingoru
Jul 28, 2026, 11:17 PM UTC
Resolved
Jul 29, 2026, 06:11 AM UTC
Duration
6h 54m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. identified Jul 28, 2026, 11:17 PM UTC

    A planned power outage at 73 Albert Ave, Chatswood NSW 2067 is affecting our network services. Power and network services are expected to be restored by 2:00 PM AEST by local utility provider.

  2. monitoring Jul 29, 2026, 04:13 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 29, 2026, 06:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026

Section 24, 30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea - Site Outage

Detected by Pingoru
Jul 27, 2026, 07:59 PM UTC
Resolved
Jul 28, 2026, 04:04 AM UTC
Duration
8h 5m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jul 27, 2026, 07:59 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Section 24, 30 Lahara Ave, Port Moresby National Capital District, Papua New Guinea

  2. resolved Jul 28, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →