Superloop incident

15 Thompsons Rd, Pokolbin NSW 2320 - Site Outage

Notice Resolved

Superloop experienced a notice incident on July 19, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 03:36 AM UTC
Resolved
Jul 20, 2026, 07:03 AM UTC
Duration
1d 3h
Detected by Pingoru
Jul 19, 2026, 03:36 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. identified Jul 19, 2026, 03:36 AM UTC

    Network Operations has identified a service interruption at 15 Thompsons Rd, Pokolbin NSW 2320 due to an upstream provider outage. We will keep you posed on the next update.

  2. identified Jul 19, 2026, 01:06 PM UTC

    A technician has arrived onsite.

  3. identified Jul 20, 2026, 12:14 AM UTC

    Investigation confirms fibre break by Upstream Provider. A fibre crew is scheduled to mobilise today to commence restoration works. We will provide updates as soon they become available.

  4. identified Jul 20, 2026, 02:29 AM UTC

    Fibre crew mobilised and en route to site ETA 12:30 AEST. Splicing will commence at the fault location upon arrival onsite.

  5. identified Jul 20, 2026, 04:27 AM UTC

    Tech has arrived on site and repair is underway.

  6. monitoring Jul 20, 2026, 05:56 AM UTC

    We implemented a fix and are currently monitoring the result.

  7. resolved Jul 20, 2026, 07:03 AM UTC

    This incident has been resolved.