Superloop incident

90 Carillon Ave Newtown, NSW 2042 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on September 19, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 01:49 PM UTC
Resolved
Sep 21, 2026, 05:21 AM UTC
Duration
1d 15h
Detected by Pingoru
Sep 19, 2026, 01:49 PM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating Sep 19, 2026, 01:49 PM UTC

    Network Operations is currently investigating a Degraded Performance at 90 Carillon Ave Newtown, NSW 2042

  2. identified Sep 21, 2026, 02:55 AM UTC

    We are continuing to work on a fix for this incident.

  3. identified Sep 21, 2026, 02:56 AM UTC

    A technician has arrived onsite.

  4. resolved Sep 21, 2026, 05:21 AM UTC

    This incident has been resolved.