Superloop incident

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on September 18, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 12:47 AM UTC
Resolved
Sep 22, 2026, 09:26 AM UTC
Duration
4d 8h
Detected by Pingoru
Sep 18, 2026, 12:47 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating Sep 18, 2026, 12:47 AM UTC

    Network Operations is currently investigating a Degraded Performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480

  2. identified Sep 22, 2026, 01:54 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 22, 2026, 01:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Sep 22, 2026, 09:26 AM UTC

    This incident has been resolved.