Superloop incident

411 Markham Rd, Lae Morobe Province, Papua New Guinea - Site Outage

Minor Resolved

Superloop experienced a minor incident on September 21, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 21h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 11:56 AM UTC
Resolved
Sep 22, 2026, 09:02 AM UTC
Duration
21h 6m
Detected by Pingoru
Sep 21, 2026, 11:56 AM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Sep 21, 2026, 11:56 AM UTC

    Network Operations is currently investigating a partial service interruption at 411 Markham Rd, Lae Morobe Province, Papua New Guinea.

  2. identified Sep 21, 2026, 12:23 PM UTC

    We are continuing to work on a fix for this incident.