Sunshine 811 incident

Possible Duo SSO login failures

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Resolved after 13 hours 10 minutes, on July 14, 2025.

investigating Jul 14, 2025, 10:46 PM UTC

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [We are seeing services return to normal but are continuing to monitor.] has changed as [We can confirm that the issue with the Duo SSO logins has been resolved.]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. " on alert: "Possible Duo SSO login failures"

Started
Jul 14, 2025, 10:01 PM UTC
Resolved
Jul 15, 2025, 11:11 AM UTC
Duration
13h 10m
Detected by Pingoru
Jul 14, 2025, 10:01 PM UTC

Update timeline

  1. investigating Jul 14, 2025, 10:01 PM UTC

    We are currently investigating an issue that might be causing Duo SSO login failures for some customers

  2. investigating Jul 14, 2025, 10:26 PM UTC

    [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING]. Statuspage incident message [We are currently investigating an issue that might be causing Duo SSO login failures for some customers] has changed as [We are seeing services return to normal but are continuing to monitor.]. " on alert: "Possible Duo SSO login failures"

  3. investigating Jul 14, 2025, 10:46 PM UTC

    [Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [We are seeing services return to normal but are continuing to monitor.] has changed as [We can confirm that the issue with the Duo SSO logins has been resolved.]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. " on alert: "Possible Duo SSO login failures"

  4. resolved Jul 15, 2025, 11:11 AM UTC

    This incident has been resolved.

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