Is Sunshine 811 down?

We are investigating a partial outage affecting Duo hardware token authentication for customers on affected US deployments. Customers using hardware tokens may experience intermittent authentication failures. Based on current information, retrying the authentication attempt is expected to succeed. Other Duo authentication methods are not expected to be impacted and can be used as alternate methods if configured and available. Our engineering team is actively investigating and has started mitigation steps. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING]. Statuspage incident message [We are investigating a partial outage affecting Duo hardware token authentication for customers on affected US deployments. Customers using hardware tokens may experience intermittent authentication failures. Based on current information, retrying the authentication attempt is expected to succeed. Other Duo authentication methods are not expected to be impacted and can be used as alternate methods if configured and available. Our engineering team is actively investigating and has started mitigation steps. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.] has changed as [We have seen the failure rate for Duo hardware token authentication subside on affected US deployments. Customers using hardware tokens may still experience intermittent authentication failures while we continue to monitor. Retrying the authentication attempt is expected to succeed. Other Duo authentication methods are not expected to be impacted and can be used as alternate methods if configured and available. We will continue to monitor service stability and provide additional updates as needed.]. " on alert: "Duo - Partial Hardware Token Authentication Issues - United States"

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [We have seen the failure rate for Duo hardware token authentication subside on affected US deployments. Customers using hardware tokens may still experience intermittent authentication failures while we continue to monitor. Retrying the authentication attempt is expected to succeed. Other Duo authentication methods are not expected to be impacted and can be used as alternate methods if configured and available. We will continue to monitor service stability and provide additional updates as needed.] has changed as [This issue has been resolved. Duo hardware token authentication is now functioning normally on affected US deployments. Other Duo authentication methods were not expected to be impacted. Thank you for your patience. If you continue to experience issues, please contact Duo Support.]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. Statuspage incident component [Core Authentication Service] status [degraded_performance] has changed as [operational]. " on alert: "Duo - Partial Hardware Token Authentication Issues - United States"

This incident has been resolved.

We have identified an issue causing phone call authentication failures for customers in the United States. This is related to a third-party carrier disruption. We are actively monitoring the carrier issue and working with our provider as needed. Please check back here or subscribe to updates for any changes.

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [We have identified an issue causing phone call authentication failures for customers in the United States. This is related to a third-party carrier disruption. We are actively monitoring the carrier issue and working with our provider as needed. Please check back here or subscribe to updates for any changes.] has changed as [We are seeing recovery for the issue related to a third-party carrier disruption that caused phone call authentication failures for customers in the United States. We are actively monitoring phone call authentication delivery and will provide another update once the issue is fully resolved.]. Following components are removed: [Logs]. " on alert: "Duo Phone Call Authentication Failures - United States"

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [We are seeing recovery for the issue related to a third-party carrier disruption that caused phone call authentication failures for customers in the United States. We are actively monitoring phone call authentication delivery and will provide another update once the issue is fully resolved.] has changed as [Phone call authentication delivery for customers in the United States has returned to normal operation. If customers continue to experience issues, please contact Duo Support.]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. " on alert: "Duo Phone Call Authentication Failures - United States"

We are currently investigating connectivity issues with Squarespace sites and account dashboards.

[Comment from Opsgenie]System noted: "Statuspage incident message [We are currently investigating connectivity issues with Squarespace sites and account dashboards.] has changed as [We are continuing to investigate this issue.]. " on alert: "Connectivity Issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are continuing to investigate this issue.] has changed as [The issue has been identified and a fix is being implemented.]. " on alert: "Connectivity Issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [RESOLVED]. Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [This incident has been resolved.]. " on alert: "Connectivity Issues"

This incident has been resolved.

We are currently investigating an issue with SMS for UAE region. Please feel free to check back here or subscribe to updates for the latest information regarding any changes or resolutions.

This incident has been resolved.