Sunshine 811 Outage History

We are currently addressing an issue impacting desktop authenticator enrollments .A subset of customers may experience intermittent delays or failures during desktop authenticator enrollment. Mitigation actions are in progress and are helping to reduce impact. Core authentication, SSO, and delivery services remain fully operational.

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [We are currently addressing an issue impacting desktop authenticator enrollments .A subset of customers may experience intermittent delays or failures during desktop authenticator enrollment. Mitigation actions are in progress and are helping to reduce impact. Core authentication, SSO, and delivery services remain fully operational.] has changed as [Mitigation actions have been implemented. The service has stabilized and recovery is underway. We will continue to monitor to ensure full resolution.]. " on alert: "Desktop Authenticator Enrollment Degradation"

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [Mitigation actions have been implemented. The service has stabilized and recovery is underway. We will continue to monitor to ensure full resolution.] has changed as [The issue has been resolved. Services have returned to normal operation, and customers should no longer experience delays or failures. We apologize for any inconvenience caused and thank you for your patience.]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. " on alert: "Desktop Authenticator Enrollment Degradation"

We are currently investigating an issue with website subscriptions not being activated.

We are currently investigating issues with editing and loading sites.

[Comment from Opsgenie]System noted: "Statuspage incident message [We are currently investigating issues with editing and loading sites.] has changed as [We are continuing to investigate this issue.]. " on alert: "Site Loading and Editing Issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING]. Statuspage incident message [We are continuing to investigate this issue.] has changed as [A fix has been implemented and we are monitoring the results.]. " on alert: "Site Loading and Editing Issues"

[Comment from Opsgenie]System noted: "Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [We are continuing to monitor for any further issues.]. " on alert: "Site Loading and Editing Issues"

We are currently detecting an issue with carriers in the US region for SMS delivery. We are currently working with providers to restore the service. In the meantime, please use other means of authentication such as Duo Push.

[Comment from Opsgenie]System noted: "Statuspage incident message [We are currently detecting an issue with carriers in the US region for SMS delivery. We are currently working with providers to restore the service. In the meantime, please use other means of authentication such as Duo Push.] has changed as [We are continuing to investigate the SMS delivery issue impacting all customers in the US region. Push notifications will continue to work as expected. Further updates will be provided as more information becomes available.]. " on alert: "SMS Delivery Failures"

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [RESOLVED]. Statuspage incident message [We are continuing to investigate the SMS delivery issue impacting all customers in the US region. Push notifications will continue to work as expected. Further updates will be provided as more information becomes available.] has changed as [The SMS delivery issue impacting customers in the US region has been resolved. SMS passcode authentication is now functioning normally. We apologize for any inconvenience caused and thank you for your patience.]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. " on alert: "SMS Delivery Failures"

Test Name: Exactix - API Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

[Comment from Opsgenie]System noted: "Statuspage incident impact [NONE] has changed as [MINOR]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident message [We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.] has changed as [We are continuing to investigate this issue.]. Statuspage incident component [Domains] status [operational] has changed as [degraded_performance]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are continuing to investigate this issue.] has changed as [The issue has been identified and a fix is being implemented.]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [A fix has been implemented and we are monitoring the results.]. " on alert: "Customers will see delays with domain transfers."

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [This incident has been resolved.]. Statuspage incident component [Domains] status [degraded_performance] has changed as [operational]. " on alert: "Customers will see delays with domain transfers."

Test Name: Sunshine 811 Web Site Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

[Comment from Opsgenie]John Nida acknowledged alert: "[StatusCake] Sunshine 811 Web Site status is Down"

We're investigating issues with loading sites.

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We're investigating issues with loading sites.] has changed as [The issue has been identified and a fix is being implemented.]. " on alert: "Connectivity issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [A fix has been implemented and we are monitoring the results.]. " on alert: "Connectivity issues"

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [A fix has been implemented and we are monitoring the results.] has changed as [This incident has been resolved.]. " on alert: "Connectivity issues"

Test Name: VMware Horizon - vdi.sunshine811 Status Code: 0 Status Text: Timeout / Connection Refused Check Rate: 60

We're investigating issues with new trial creation.