SumUp incident

Issues processing Girocard Payments

Major Resolved

SumUp experienced a major incident on November 18, 2025, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:42 PM UTC
Resolved
Nov 18, 2025, 03:50 PM UTC
Duration
3h 8m
Detected by Pingoru
Nov 18, 2025, 12:42 PM UTC

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.