SumUp incident

[Europe] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins

Minor Resolved View vendor source →

SumUp experienced a minor incident on February 5, 2026 affecting Logins, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 05:27 PM UTC
Resolved
Feb 05, 2026, 05:27 PM UTC
Duration
—
Detected by Pingoru
Feb 05, 2026, 05:27 PM UTC

Affected components

Logins

Update timeline

  1. investigating Feb 05, 2026, 04:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account. Affected components Logins (Degraded performance)

  2. resolved Feb 05, 2026, 05:27 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved. Affected components Logins (Operational)