SumUp incident
[Brazil] Issue with Logins and Payments Acceptance
SumUp experienced a minor incident on August 17, 2026 affecting Card Readers and Card Readers: Air & 3G and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 17, 2026, 07:17 AM UTC
Status: Identified Issue identified, we're working on a fix right now. Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers: Solo (Degraded performance) Tap to Pay on iPhone (Degraded performance) Solo Cloud API (Degraded performance) Card Readers (Degraded performance) Payment Links (Degraded performance) Logins (Degraded performance) Card Readers: Air & 3G (Degraded performance) Card Readers: Top & Top NFC (Degraded performance) Card Readers: Total, On & Super (Degraded performance) Refunds (Degraded performance) Tap to Pay on Android (Degraded performance) Online Payments (Degraded performance) Payouts (Degraded performance)
- resolved Aug 17, 2026, 07:27 AM UTC
Status: Resolved The issue has been fixed. SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Online Payments (Operational) Payouts (Operational) Payment Links (Operational) Logins (Operational) Card Readers: Solo (Operational) Card Readers: Air & 3G (Operational) Card Readers: Top & Top NFC (Operational) Tap to Pay on Android (Operational) Card Readers (Operational) Card Readers: Total, On & Super (Operational) Refunds (Operational) Tap to Pay on iPhone (Operational) Solo Cloud API (Operational)