Sumsub incident

Dashboard applicant search impaired

Notice Resolved View vendor source →

Sumsub experienced a notice incident on September 14, 2026, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 01:00 PM UTC
Resolved
Sep 14, 2026, 03:13 PM UTC
Duration
2h 13m
Detected by Pingoru
Sep 14, 2026, 01:00 PM UTC

Update timeline

  1. resolved Sep 15, 2026, 11:43 AM UTC

    Between 13:23 and 15:13 UTC, we experienced a temporary issue affecting applicant search functionality. As a result, some applicant search requests in the Dashboard and CSV exports may have been unavailable or returned errors. New verifications continued to be created and processed during this period. The issue has been fully resolved.