Sumo Logic incident

Problem with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline / UI / APIs, Automation Service and CSOAR UI

Critical Resolved View vendor source →

Sumo Logic experienced a critical incident on January 16, 2026 affecting APIs and Automation Service and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 09:29 AM UTC
Resolved
Jan 16, 2026, 11:34 AM UTC
Duration
2h 5m
Detected by Pingoru
Jan 16, 2026, 09:29 AM UTC

Affected components

APIsAutomation ServiceCloud CollectionCSE APIsCSE Processing PipelineCSE UICSOAR User InterfaceDashboardsData IndexingLogs Alerting

Update timeline

  1. investigating Mar 27, 2026, 10:08 AM UTC

    We are currently investigating reports of problems with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud, slowness in execution of log queries, error messages in log queries, latency in processing and displaying security data, latency or errors communicating with API. We will provide more information soon.

  2. monitoring Mar 27, 2026, 10:09 AM UTC

    We have implemented a fix for the issue affecting Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud, slowness in execution of log queries, error messages in log queries, latency in processing and displaying security data, latency or errors communicating with API. We are currently monitoring the results.

  3. resolved Mar 27, 2026, 10:09 AM UTC

    We are no longer seeing issues with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service and CSOAR User Interface and normal operation has been restored at this time.