Sumo Logic incident

Problem with Metrics Searches in North America 1 (US1)

Resolved after 12 hours 48 minutes, affecting Metrics Searches, on January 20, 2026.

resolved Mar 26, 2026, 06:12 PM UTC

We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.

Started
Jan 20, 2026, 06:57 AM UTC
Resolved
Jan 20, 2026, 07:46 PM UTC
Duration
12h 48m
Detected by Pingoru
Jan 20, 2026, 06:57 AM UTC

Affected components

Metrics Searches

Update timeline

  1. investigating Mar 26, 2026, 06:11 PM UTC

    We are currently investigating reports of problems with Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.

  2. identified Mar 26, 2026, 06:11 PM UTC

    We have identified the source of the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are working on a fix for the problem.

  3. monitoring Mar 26, 2026, 06:12 PM UTC

    We have implemented a fix for the issue affecting Metrics Searches. The symptoms are: latency in processing and displaying metrics data. We are currently monitoring the results.

  4. resolved Mar 26, 2026, 06:12 PM UTC

    We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time.

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