SugarSync Outage History

SugarSync is up right now

Pingoru has recorded 33 incidents for SugarSync: 6 in the last 12 months and 2 in the last 90 days.

Source: status.sugarsync.com

33incidents recorded
6last 12 months
2last 90 days
21 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking SugarSync in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026364 of 720 (9%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202611 of 744 (0%)
September 2026155 of 720 (8%)
October 202600 of 573 (0%)

Incidents, newest first

Notice September 8, 2026 Login / Access Degradation 2d 6h Web Application, Desktop Application, Mobile Applications

Started Sep 08, 2026, 03:05 PM UTC· resolved Sep 10, 2026, 09:49 PM UTC

  1. investigating Sep 08, 2026, 03:05 PM UTC

    We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.

  2. monitoring Sep 08, 2026, 03:38 PM UTC

    Our engineers have put a fix into place and are monitoring the situation.

  3. monitoring Sep 08, 2026, 09:43 PM UTC

    Our engineers are still monitoring system performance to ensure everything is operating normally.

  4. monitoring Sep 09, 2026, 03:20 PM UTC

    Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues.

  5. monitoring Sep 09, 2026, 09:44 PM UTC

    Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.

  6. monitoring Sep 09, 2026, 09:51 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Sep 10, 2026, 09:49 PM UTC

    Thank you for your patience. Performance has now stabilized across the system. Our engineers will continue to monitor.

Read the full incident report →

Notice August 26, 2026 Support limited due to network maintenance 1h 2m Ticketing/Email, Telephone

Started Aug 26, 2026, 04:30 PM UTC· resolved Aug 26, 2026, 05:32 PM UTC

  1. investigating Aug 26, 2026, 04:30 PM UTC

    Our support team is currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal. Our engineering team is actively working to restore full support capabilities. If you need assistance, please submit a ticket, and we will respond as soon as systems are fully restored.

  2. monitoring Aug 26, 2026, 05:26 PM UTC

    Our engineers have identified the source of the issue, are implementing the fix, and continuing to monitor. If you need assistance, please submit a ticket, and we will respond as soon as systems are fully restored.

  3. resolved Aug 26, 2026, 05:32 PM UTC

    This incident has been resolved. Support is fully operational.

Read the full incident report →

Critical April 15, 2026 Login and connectivity issues 21h 6m Web Application, Two-Factor Authentication (2FA), SugarSync.com Main Website

Started Apr 15, 2026, 05:11 PM UTC· resolved Apr 16, 2026, 02:18 PM UTC

  1. investigating Apr 15, 2026, 05:11 PM UTC

    Our engineers are currently working on resolving a system issue that is affecting connectivity and access to SugarSync. More information will be posted here as it becomes available.

  2. monitoring Apr 15, 2026, 05:21 PM UTC

    Our engineers have identified the cause of issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.

  3. resolved Apr 16, 2026, 02:18 PM UTC

    Our engineers have fully resolved the issue affecting connectivity and access to SugarSync.

Read the full incident report →

Minor April 8, 2026 Email Message Delays 4h 34m Ticketing/Email

Started Apr 08, 2026, 07:29 PM UTC· resolved Apr 09, 2026, 12:04 AM UTC

  1. identified Apr 08, 2026, 07:29 PM UTC

    An ongoing Google-related issue with email messages has resulted in extended delays in response. You can check the status of the issue here - https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT

  2. resolved Apr 09, 2026, 12:04 AM UTC

    Google has indicated that the issue has been resolved.

Read the full incident report →

Notice November 18, 2025 Services affected due to Cloudflare outage 6h 45m Search, Emails

Started Nov 18, 2025, 02:46 PM UTC· resolved Nov 18, 2025, 09:32 PM UTC

  1. investigating Nov 18, 2025, 02:46 PM UTC

    We are experiencing delays with our website and customer portal due to a global outage with Cloudflare. Our underlying services are working normally. If you cannot log in, please wait a few minutes and try again. We will provide further updates as they become available.

  2. identified Nov 18, 2025, 09:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 18, 2025, 09:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →